Trey West
Lewisville
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Home Depot. Proven ability to enhance customer satisfaction and mentor staff effectively. Skilled in time management and data analysis, with a commitment to operational excellence and safety compliance. Recognized for resolving complex issues and fostering positive customer relationships.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level firefighter position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Associate
Home Depot
11.2019 - Current
- Mentored junior associates on product knowledge and customer service best practices to enhance team performance.
- Conducted regular training sessions on safety protocols and operational procedures, ensuring compliance and minimizing risk.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Server/Bartender
Shooters/Rodeo Roots Bar and Grill
01.2024 - 07.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained and mentored new staff on menu offerings and service standards.
- Handled cash transactions accurately, maintaining balanced registers at shift end.
- Collaborated with kitchen staff to fulfill special requests and dietary restrictions.
- Oversaw daily opening and closing procedures, ensuring compliance with health regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Managed inventory of dining supplies to prevent shortages during service.
Resident Assistant
Lyon College
01.2022 - 05.2022
- Facilitated resident engagement through organized programming and community-building activities.
- Developed conflict resolution strategies to address resident concerns effectively.
- Implemented safety protocols to ensure a secure living environment for residents.
- Maintained accurate documentation of incidents and interventions, ensuring compliance with institutional policies.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Collaborated with campus security to maintain a safe living environment for all residents.
Cashier, Expo, and Fry Cook
Twisted Root Burger Co
09.2019 - 11.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash drawer, ensuring balanced funds at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained my Texas Food Handlers License during my time of employment.
- Operated fryers to prepare high-quality food items efficiently.
- Ensured compliance with food safety standards during food preparation and service.
- Maintained cleanliness and organization of kitchen workspace, enhancing workflow efficiency.
- Monitored inventory levels of ingredients, facilitating timely replenishment as needed.
- Cleaned, stocked, and restocked workstations and display cases.
- Streamlined kitchen operations with effective time management and multitasking skills.
Education
No Degree - Psychology
Lyon College
Batesville, ARNo Degree - EMT-B
Training Division
Crowley, TXNo Degree - Fire Academy
North Central Texas College
Corinth, TXBachelor of Science - Psychology
Tarleton State University
Stephenville, TX07-2025
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Heavy machinery operation
- Safe lifting techniques
- Strong leader
Timeline
Server/Bartender
Shooters/Rodeo Roots Bar and Grill
01.2024 - 07.2024
Resident Assistant
Lyon College
01.2022 - 05.2022
Associate
Home Depot
11.2019 - Current
Cashier, Expo, and Fry Cook
Twisted Root Burger Co
09.2019 - 11.2019
No Degree - Psychology
Lyon College
No Degree - EMT-B
Training Division
No Degree - Fire Academy
North Central Texas College
Bachelor of Science - Psychology
Tarleton State University