Treyana Bolden
Experienced Cashier
Houston,TX
Summary
Welcoming Customer Service Cashier adept at greeting over 150customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Areas of expertise include banking and technical support. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Cashier
Circle K
Houston, TX
03.2021 - 06.2021
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including cash and credit purchases.
- Answered questions about store policies and concerns to support positive customer experiences.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
DD's Discounts
Houston , TX
10.2020 - 01.2021
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Customer Service Representative
Alorica Inc.
Universal City, TX
11.2018 - 08.2019
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
High School Diploma -
Judson High School
Converse, TX 08.2013 - 05.2017
Skills
Customer assistance
Retail merchandising
Product and service sales
Cash Handling
Written and verbal communication
Good telephone etiquette
Time management skills
Basic math skills
Timeline
Cashier
Circle K
03.2021 - 06.2021
Cashier
DD's Discounts
10.2020 - 01.2021
Customer Service Representative
Alorica Inc.
11.2018 - 08.2019
High School Diploma -
Judson High School
08.2013 - 05.2017