Proven leader in security and operations management, notably with Professional Protection Corporation, where I spearheaded initiatives that significantly reduced security incidents. Expert in CCTV monitoring and adept at fostering team leadership, I have a track record of enhancing safety protocols and employee performance. My approach consistently yields improved accountability and operational efficiency, with a focus on conflict de-escalation and strategic security planning.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Operations Manager/Supervisor/Security Officer
Professional Protection Corporation
09.2022 - 06.2024
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led a team of security personnel in maintaining high standards of security operations and protocols.
Developed and implemented comprehensive security procedures and protocols, resulting in a significant decrease in security incidents.
Provided armed/unarmed security services to ensure the safety and security of premises, personnel, and assets.
Conducted regular patrols and surveillance to detect and deter unauthorized access and suspicious activities.
Responded promptly to alarms and emergencies, including medical emergencies and fire alarms.
Maintained detailed incident reports and documented all security-related activities.
Communicated effectively with clients, visitors, and staff to enforce security regulations and policies.
Conducted regular training sessions for security staff on emergency response procedures and customer service skills.
Managed scheduling and performance evaluations for a team of 30+ security officers.
Ensured compliance with all company and client policies, procedures, and regulatory requirements.
Collaborated effectively with other departments to enhance overall security measures and ensure a safe working environment.
Conducted regular patrols of facility to detect and deter security threats.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Analyzed and investigated incidents alongside functional management and security supervisors.
Screened vendors and contractors before granting access to restricted areas within mall.
Inventory Coordinator
Albanese Confectionery Group
05.2021 - 06.2022
Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
Performed full inventory counts every [Number] days.
Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
Performed data entry and completed proper paperwork.
Security Officer
Ism Security
11.2018 - 03.2021
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Provided armed/unarmed security services to ensure the safety and security of premises, personnel, and assets.
Conducted regular patrols and surveillance to detect and deter unauthorized access and suspicious activities.
Responded promptly to alarms and emergencies, including medical emergencies and fire alarms.
Maintained detailed incident reports and documented all security-related activities.
Communicated effectively with clients, visitors, and staff to enforce security regulations and policies.
Inventory Auditor
RGIS Inventory
03.2018 - 04.2018
Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
Counted all physical inventory and generated department audit reports.
Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
Loader and Unloader
Macys Logistics
10.2017 - 03.2018
Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Picker Packer/Inventory Specialist/Team Leader
Michaels Distribution Center
05.2015 - 10.2017
Scanned packages and boxes and moved to loading dock for shipment.
Enhanced order accuracy by carefully picking and packing items per customer specifications.
Printed labels, packaged boxes, and loaded into outbound containers.
Pulled orders quickly to maintain demanding productivity goals.
Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Performed data entry and completed proper paperwork.
Completed physical inventory counts each month.
Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Worked different stations to provide optimal coverage and meet production goals.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.