Janavia Johnson
Auburn,GA
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Shift Manager
Marathon Gas Station
08.2024 - 11.2025
- Supervised daily operations, ensuring adherence to safety and compliance standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Service Writer
Myles Truck Repair
08.2023 - 04.2024
- Managed customer inquiries to provide accurate service information and facilitate seamless communication.
- Documented repair orders, ensuring thorough details captured for efficient workflow processing.
- Coordinated scheduling of maintenance and repairs, optimizing shop efficiency and minimizing downtime.
- Trained new staff on tools, systems, and customer service protocols to enhance team performance.
- Developed strong relationships with clients through effective communication and problem resolution strategies.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Operations Manager
Precision Tune Auto Care
01.2019 - 07.2023
- Streamlined workflow processes, enhancing productivity and reducing turnaround times across departments.
- Developed and implemented training programs, fostering skill development among team members.
- Established quality control measures, ensuring compliance with industry standards and customer satisfaction benchmarks.
- Led cost-reduction initiatives, optimizing resources while maintaining high-quality service standards.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Project Manager
Purple Dot, LLC.
01.2016 - 12.2018
- Led project planning and scheduling to ensure timely completion of construction phases.
- Managed budgets and resource allocation to optimize project efficiency and reduce costs.
- Implemented safety protocols and best practices, resulting in improved site safety compliance.
- Developed risk management strategies to mitigate potential delays and budget overruns.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Verified completed projects met approved time, quality, and cost estimates.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Security Guard
Blue Envy
05.2011 - 12.2015
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols to detect and respond to suspicious activities.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
UTCN
United States Navy
03.2009 - 09.2011
- Responsible for the installation, maintenance, operation and repair of plumbing
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Installing and maintaining systems requiring plumbing and pipe fitting skills
- Identifying and carrying out procedures to limit or minimize the adverse effects of environmental pollution
- Reading blueprints and performing material and cost estimates
- Embarkation via airlift/sealift
- Chemical, Biological and Radiological (CBR) response including individual and unit protection and decontamination
- Coordinating disaster recovery teams (DRT), expeditionary port damage repair (ExPDR) and expeditionary airfield damage repair (ExADR) teams
- Performing camp security (e.g. guard duty, obstacle construction, observation posts, and patrols for squad / platoon sized elements, convoys with various numbers of troops and Civil Engineering Support Equipment (CESE), and communications set up)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Associate
JCPenney
09.2007 - 07.2008
- Processed high-volume transactions accurately and efficiently in fast-paced retail environment.
- Assisted customers with inquiries, product selection, and resolving issues to enhance shopping experience.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Coordinated with sales team to identify and act on selling opportunities, driving revenue.
Education
Diploma - Music Production/Audio Engineering
AIMM
Duluth, GA03.2020
Associate of Science - Business
Gwinnett College
Lilburn, GA04.2014
Diploma - Massage Therapy
Gwinnett College
Lilburn04.2014
High School Diploma -
West Aurora High School
Aurora, IL05.2008
Skills
- Microsoft Office Proficient
- Employee training
- Conflict Management/Resolution
- Adaptable/Flexible
- Make Deadlines
- Cash handling
- Decision-making
- Customer service focus
- Workplace safety
- Quality assurance
- Microsoft Office Proficient
- Accurate money handling
Timeline
Shift Manager
Marathon Gas Station
08.2024 - 11.2025
Service Writer
Myles Truck Repair
08.2023 - 04.2024
Operations Manager
Precision Tune Auto Care
01.2019 - 07.2023
Project Manager
Purple Dot, LLC.
01.2016 - 12.2018
Security Guard
Blue Envy
05.2011 - 12.2015
UTCN
United States Navy
03.2009 - 09.2011
Sales Associate
JCPenney
09.2007 - 07.2008
Diploma - Music Production/Audio Engineering
AIMM
Associate of Science - Business
Gwinnett College
Diploma - Massage Therapy
Gwinnett College
High School Diploma -
West Aurora High School