Trey James Rivera
Boston,MA
Summary
Dedicated customer service professional with knowledge of service delivery, and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability, and drive business results. Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Roofer
Roofers Union Local 33
08.2024 - Current
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Customer Service Representative
Blue Cross Blue Shield MA
05.2018 - 06.2024
- Provided resolutions regarding medical, dental, and pharmacy issues in a timely manner via telephone
- Worked directly with medical professionals via telephone to resolve patient issues or complaints
- Requested/Processed referrals and authorizations for members via company intranet.
Desktop Support Technician
Acadian Asset Management
07.2017 - 04.2018
- Provided resolutions in a timely manner via telephone, face to face meetings or email
- Coordinated other IT resources to assist in problem resolution as needed
- Documented procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions; ensure documents are kept up to date.
Information Services Help Desk
Steward Health Care
05.2017 - 06.2017
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Utilized Footnotes ticketing system by detailing user issues related to hardware and software; then provided a solution or worked along side various departments to provide a solution
- Monitored ticket queue when not on call resulting in a weekly queue of under 90.
Media Technician
Boston Medical Center
12.2016 - 04.2017
- Disassemble PCs to be moved and reassembled at scheduled new site location (trouble shooting if necessary)
- Checked for connectivity issues at new work stations and resolved problems within active directory
- Routinely used Zendesk ticketing system to diagnose, detect, and troubleshoot problems of internal customers
- Partnered with tier II and tier III Media Technicians to troubleshoot a wide range of software, hardware, connectivity issues.
Audio Visual Technician
Brandeis International Business School
04.2016 - 11.2016
- Preformed video production - recording, editing, and producing as required by students, faculty, staff, and the supervisor
- Oversaw the maintenance of classroom technology equipment - computers, audio, projectors, Crestron/Extron Panels
- Maintained and administered lecture capture systems for the entire business school (including scheduling, programming sessions with Echoe 360).
Inventory Manager
American Apparel
02.2012 - 12.2015
- Performed inventory scans two times per week to log 10,000 pieces of merchandise resulting in fewer missing items in the active/inactive inventory
- Scheduled between 3000-4000 hours for full time and part time Assistant Inventory Manager and Inventory Associates
- Facilitated meetings twice per month between Sales Floor Associates and Inventory Associates resulting in a more efficient day to day.
Education
Information Technology Training -
Year Up / Cambridge College
Boston, MA01.2016
High School Diploma -
Pathway Institute of Technology
Boston, MA02-2011
Skills
- Tiling
- Customer communications
- Low-slope roofing systems
- Effective leader
- Residential roofing
- Able to lift over 50 pounds
- All-weather worker
- Quick learner
- Relationship building
- Health assessments
- Crew training
- Self motivated
- Time management
- Route management
- Creative problem solving
- Courteous demeanor
- Customer education
- Documentation
- Staff training
- Appointment scheduling
- Research
- Critical thinking
Timeline
Roofer
Roofers Union Local 33
08.2024 - Current
Customer Service Representative
Blue Cross Blue Shield MA
05.2018 - 06.2024
Desktop Support Technician
Acadian Asset Management
07.2017 - 04.2018
Information Services Help Desk
Steward Health Care
05.2017 - 06.2017
Media Technician
Boston Medical Center
12.2016 - 04.2017
Audio Visual Technician
Brandeis International Business School
04.2016 - 11.2016
Inventory Manager
American Apparel
02.2012 - 12.2015
Information Technology Training -
Year Up / Cambridge College
High School Diploma -
Pathway Institute of Technology
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