TreyLarenz Armstrong-Anderson
Richmond
Summary
Extensive experience in customer service and have consistently received positive feedback from customers. Quick to embrace challenges and changes in priority, providing significant results and high levels of accuracy. Able to work well in teams, contributing ideas and cooperating with others to achieve common goals. Another hard skill, I'm an effective written and verbal communicator with the information clearly and concisely.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Associate
Amegy Bank National Association
07.2023 - Current
- Analyzed call logs to identify areas needing improvement in customer experience.
- Worked closely with other departments to ensure excellent customer service delivery.
- Collaborated with cross-functional teams to ensure timely resolution of escalated cases.
- Ensured compliance with company policies and procedures related to customer service operations.
Patient Registration Representative
Siani Grace Hospital
09.2020 - 07.2023
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Assisted patients with completion of forms needed for admission process.
- Monitored daily reports for accuracy of data entered into system by other team members.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
Associate Banker
JPMorgan Chase
08.2018 - 07.2020
- Established strong relationships with customers to increase customer loyalty.
- Reviewed documents such as loan applications, contracts, ensuring accuracy prior to approval or submission.
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Maintained accurate records of all customer accounts and transactions.
Receptionist
Romulus Athletic & Health Center
06.2016 - 06.2020
- Provided administrative and clerical support via Microsoft Excel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated with vendors for repairs and maintenance of office equipment.
Education
High School Diploma -
Romulus High School
Romulus, MI06.2017
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Wayne County Community College
Belleville, MIundefined
Bemidji State University
Bemidji, MNSkills
- Quality assurance
- Customer relationship management
- Conflict resolution
- Cross-functional collaboration
- Microsoft Excel
- Customer complaint resolution
Timeline
Lead Customer Service Associate
Amegy Bank National Association
07.2023 - Current
Patient Registration Representative
Siani Grace Hospital
09.2020 - 07.2023
Associate Banker
JPMorgan Chase
08.2018 - 07.2020
Receptionist
Romulus Athletic & Health Center
06.2016 - 06.2020
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Wayne County Community College
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Bemidji State University
High School Diploma -
Romulus High School
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