Treyona Williamson
La Porte,IN
Summary
Accomplished Human Resources Manager at Send It Inc., adept in HR policies and enhancing employee relations, streamlined recruitment processes by 30%, and led effective onboarding programs. Skilled in Microsoft Office and training development, I foster a culture of teamwork and compliance, driving significant improvements in employee retention and satisfaction. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Babysitter
Self-employeed
10.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
Drug Test Administrator
Send It Inc.
10.2023 - Current
- Delivered timely reports to employers or designated parties as required by law or policy, upholding client trust and confidence in our services.
- Ensured compliance with federal and state regulations through meticulous record-keeping and documentation.
- Streamlined the drug test administration process, improving efficiency and reducing wait times for clients.
- Processed samples efficiently while adhering strictly to chain-of-custody procedures, helping maintain the integrity of collected data.
- Contributed to the development of marketing materials that effectively communicated our services to potential clients.
- Demonstrated professionalism at all times, serving as a trusted resource for clients seeking advice on drug test requirements or interpretations of results.
- Handled challenging situations with tact and diplomacy, working to resolve any client concerns or disputes that arose during the testing process.
- Collaborated with other healthcare professionals to provide a seamless experience for patients requiring drug tests.
- Stayed current on industry trends and emerging technologies, incorporating best practices into daily operations when appropriate.
- Managed inventory of testing supplies, maintaining adequate stock levels to meet demand while minimizing waste.
- Supported business growth by fostering positive relationships with referring physicians, clinics, and laboratories.
- Used sample prep equipment to prepare for drug tests.
- Set up, maintained and verified sterility of lab equipment and tools.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Human Resources Manager
Send It Inc.
10.2023 - 10.2024
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
Customer Service Representative
Osso Affordable Insurance
03.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Concentrix
02.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Donald E Gavit MS/HS
06.2015
Skills
- HR policies and procedures
- DOT compliance
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Recruitment and hiring
- Onboarding and Orientation
- Legal Compliance
- Employee Retention
- Training development
- Background Checks
- Specimen handling
- Chain of Custody Procedures
- Drug Testing Regulations
- Strong work ethic
- Time management
- Patience and empathy
- Problem-solving
- Reliability
- Following directions
- Critical thinking
Certification
- Urine Drug Test Collector
Timeline
Babysitter
Self-employeed
10.2024 - Current
Drug Test Administrator
Send It Inc.
10.2023 - Current
Human Resources Manager
Send It Inc.
10.2023 - 10.2024
Customer Service Representative
Concentrix
02.2023 - 10.2023
Customer Service Representative
Osso Affordable Insurance
03.2021 - 08.2024
High School Diploma -
Donald E Gavit MS/HS
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