Treyson DeWitt
Mesa,AZ
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
IT Technician
Education at Work
Tempe, AZ
08.2024 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Assisted with the deployment of new applications and updates to existing applications.
Outbound Phone Transfer Agent
Education at Work
Tempe, AZ
08.2023 - 08.2024
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Maintained a proactive approach in contacting customers and achieved positive outcomes with phone transfers.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Assistant Manager
Little Caesars
Mesa, AZ
06.2021 - 07.2023
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
Contracted Worker
Americopy
Mesa, AZ
03.2020 - 06.2021
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Transported heavy items from one location to another using hand trucks or carts.
- Worked with team members to ensure efficient workflow throughout the day.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Highland High School
Gilbert, AZ05-2023
Skills
- Efficient Deadline Management
- Analytical Problem Solving
- Customer service
- Hardware Installation
- Detail-Oriented Approach
- Application installations
- Desktop Technical Support
- Technical Troubleshooting
References
References available upon request.
Timeline
IT Technician
Education at Work
08.2024 - Current
Outbound Phone Transfer Agent
Education at Work
08.2023 - 08.2024
Assistant Manager
Little Caesars
06.2021 - 07.2023
Contracted Worker
Americopy
03.2020 - 06.2021
Bachelor of Science - Information Technology
Arizona State University
High School Diploma -
Highland High School
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