Treyvonne Outram
Hollywood,FL
Summary
Accomplished Security Officer and Customer Service Specialist with a proven track record at Hawkeye Protective Services, enhancing safety and customer satisfaction. Skilled in CCTV surveillance and superior customer service, I've effectively managed emergencies and improved client relationships, leading to increased loyalty and operational efficiency. Expert in staff training and adept at fostering team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Hawkeye Protective Services
09.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Customer Service Cashier
Nordstrom Rack
01.2022 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Assistant Manager, Customer Service
Family Dollar
02.2021 - 01.2022
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service
Walmart
03.2020 - 01.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained a clean lot by removing carts and trash
Customer Service Associate
Publix
10.2019 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained clean and comfortable environments in a commercial building by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Maintained floor cleaning and waxing equipment.
Education
Associate of Science - Marketing
Valencia College
Orlando, FLAssociate of Arts - Human Resources Management
Broward College
Fort Lauderdale, FL12.2025
Skills
- Report Writing
- Security Guard License
- CCTV Surveillance
- Detail Oriented
- Superior customer service
- Emergency Response
- Complex Problem-Solving
- Relationship building and management
- Team Collaboration
- Money Handling
- Staff Training and Development
- Task Delegation
Certification
- Class D Security License
- Operations and Management Certification
Timeline
Security Officer
Hawkeye Protective Services
09.2022 - Current
Customer Service Cashier
Nordstrom Rack
01.2022 - 08.2022
Assistant Manager, Customer Service
Family Dollar
02.2021 - 01.2022
Customer Service
Walmart
03.2020 - 01.2021
Customer Service Associate
Publix
10.2019 - 01.2020
Associate of Science - Marketing
Valencia College
Associate of Arts - Human Resources Management
Broward College
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