Treyvyon Harrison
Ruston,LA
Summary
Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service, and sales with expertise in related roles.
Overview
6
6
years of professional experience
Work History
Resident Assistant
Grambling Sate University housing affairs
Grambling, LA
08.2020 - 12.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Served as positive role model for diverse group of individuals.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports and maintenance requests.
- Encouraged community atmosphere by implementing educational and social programs.
- Led by example through mature behavior consistent with university regulations and rules.
- Supervised daily activities and provided assistance to staff.
- Counseled peers on career, academic and personal concerns.
- Mediated and conflicts to achieve peaceful and fair resolutions.
- Implemented and enforced university and campus housing policies.
- Created and implemented social, educational and recreational programs for residents.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
Sales Associate
Forever 21
Overland Park, KS
04.2019 - 07.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Front Desk Associate
Dave & Buster's
Kansas City, KS
03.2016 - 01.2017
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Asked customers questions to meet special requests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained transaction security by verifying payment cards against identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Planned coverage needs and organized services to support incoming special events.
Education
Master of Arts - Film Production
Full Sail University
Winter Park, FL07.2023
Bachelor of Arts - Visual and performing arts
Grambling State University
Grambling, LA05.2022
Associate of Arts - General Studies
Kansas City Kansas Community College
Kansas City, KS01.2019
Skills
- Problem-solver
- Good work ethic
- Active listening
- Relationship building
- Customer service
- Cash register operation
- Retail merchandising expertise
- Money handling
- Student Needs Assessments
- Call Answering and Routing
- Mediation Techniques
- Staff Communication
- Message Delivery
- Dormitory Program Operations
- Inventory and Supply Management
- Incident Processing
- Complaint Reviews
- Student Leadership
- Clerical Support
- Resident Engagement
- Maintenance Requests
- Customer Satisfaction
- Resident Relations
- Ethical Standards
- Quality Improvement Activities
- Student Assistance
- Customer Inquiries
- CRM Software
- Office Management
- Flexible and Adaptable
- Collaboration
- Customer Service
- Self-motivated professional
- Microsoft Office
- Data Entry
Timeline
Resident Assistant
Grambling Sate University housing affairs
08.2020 - 12.2021
Sales Associate
Forever 21
04.2019 - 07.2019
Front Desk Associate
Dave & Buster's
03.2016 - 01.2017
Master of Arts - Film Production
Full Sail University
Bachelor of Arts - Visual and performing arts
Grambling State University
Associate of Arts - General Studies
Kansas City Kansas Community College
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