Trezanne Hoffman
Bethel,AK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager/Supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Registration Supervisor
Yukon Kuskokwim Health Corporation
08.2020 - Current
- Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
- Assisted in the development of policies and procedures related to registration functions, ensuring best practices were consistently followed.
- Facilitated communication between departments regarding patient registrations, improving interdisciplinary collaboration and reducing delays in care delivery.
- Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
- Evaluated department performance metrics, identifying areas for improvement and implementing targeted action plans to achieve desired results.
- Led team of registration staff, providing ongoing training and professional development opportunities.
- Reduced wait times for patients by optimizing staff scheduling and resource allocation.
- Coordinated cross-training initiatives to ensure adequate coverage during peak times or staff absences, increasing overall productivity.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality standards within the department.
- Promoted a positive work environment through clear communication, effective leadership, and recognition of employee achievements.
- Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
- Mentored new staff members, providing support and guidance to help them achieve success in their roles.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Admissions Specialist 2
Yukon Kuskokwim Health Corporation
11.2019 - 08.2020
- Register patients for appointments
- answer phone calls, transfer patients to the right department.
- insurance sequencing and daily audit/error list, send the edits and holds report out, suspended charges report.
- sent out lunch schedules
- covered with the on call phone when co workers could not make it in for their shift.
- took on extra work; training new hires, taking on more tasks
Admissions Clerk
Yukon Kuskokwim Health Corporation
10.2019 - 11.2019
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system
- Assisted in patient admission process
- Safeguarded patient data in compliance with HIPAA facility policies.
- Offered to train new hires
- registered patients for all appointments.
- directed patients to where they needed to be
- kept in contact with different departments within the hospital
Admissions Clerk
Yukon Kuskokwim Health Corporation
10.2018 - 06.2019
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Assisted in patient admission process based on federal and state laws.
- Safeguarded patient data in compliance with HIPAA and [Type] facility policies.
- Greeted patients warmly to increase comfort and create rapport.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Actively participated in staff meetings which led to improved communication among team members.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Completed preliminary paperwork for incoming and outgoing patients.
Customer Service Agent
Raven Alaska
03.2015 - 05.2015
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded to customer calls and emails to answer questions about products and services.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Daily i would Check customers in for reservations, or set reservations up, accept payment and send out receipts
- Facilitated communications through management of inbound and outbound customer calls.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
Pharmacy Technician
Yukon Kuskokwim Health Corporation
12.2014 - 03.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Lead Customer Service Agent
Grant Aviation
12.2011 - 05.2014
- Assisted customers with product selection based on individual needs and preferences.
- Enhanced team performance, conducting regular training sessions and providing constructive feedback to agents.
- Implemented successful retention strategies for dissatisfied customers, minimizing churn rate while preserving long-term relationships.
- Improved call center efficiency by implementing new protocols, resulting in reduced wait times and increased first-call resolution rates.
- Collaborated with cross-functional teams to provide seamless support during product launches and promotions.
- Fostered a positive work environment through effective conflict resolution strategies and open communication among team members.
- Continuously sought opportunities for personal growth and professional development, attending relevant workshops and conferences to stay current with best practices in customer service management.
- Coordinated shift scheduling to ensure adequate staffing levels and minimize overtime expenses while maintaining top-notch customer service.
- Ensured compliance with company policies, federal regulations, and legal requirements throughout all interactions with clients.
- Reduced escalations by proactively identifying potential issues and implementing preventive measures accordingly.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Planned schedules and workflows based on expected customer demands.
- Reviewed associate performance to identify training needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Scammon Bay High School
Scammon Bay05.2009
Skills
- Workload prioritization
- Motivational Skills
- Deadline Management
- Task Delegation
- Employee Scheduling
- Emergency Preparedness
- Team Management
- Customer Service
- Multitasking and Organization
- Relationship Building
- Decision-Making
- Team Leadership
- Customer Service Management
- Office Management
- Staff Management
- Staff Scheduling
- Financial Reporting
- Performance Management
- Employee Supervision
Timeline
Registration Supervisor
Yukon Kuskokwim Health Corporation
08.2020 - Current
Admissions Specialist 2
Yukon Kuskokwim Health Corporation
11.2019 - 08.2020
Admissions Clerk
Yukon Kuskokwim Health Corporation
10.2019 - 11.2019
Admissions Clerk
Yukon Kuskokwim Health Corporation
10.2018 - 06.2019
Customer Service Agent
Raven Alaska
03.2015 - 05.2015
Pharmacy Technician
Yukon Kuskokwim Health Corporation
12.2014 - 03.2015
Lead Customer Service Agent
Grant Aviation
12.2011 - 05.2014
High School Diploma -
Scammon Bay High School
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