Shannon Allen
Birmingham,AL
Summary
Experienced and efficient professional with over 5 years of expertise in customer service, order processing, and customer communications. Proven track record in delivering exceptional service and resolving customer issues promptly. Seeking to leverage skills and knowledge to excel in specialist role at esteemed company. Committed to providing top-notch support and contributing to overall success of organization.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
American Family Care Corporate
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Infant Teacher
Ardent Preschool and Daycare
01.2020 - Current
- Maintain a safe play environment
- Dress children and change diapers
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Read books to entire classes or to small groups
Cashier
Full Moon BBQ
06.2019 - 01.2020
- Maintain sanitation, health, and safety standards in work areas
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks
Sales associate
Express
05.2013 - 01.2016
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Bag or package purchases, and wrap gifts
- Help customers try on or fit merchandise
- Exchange merchandise for customers and accept returns
Education
Bachelor of Science (B.S.) - Physical Education
Alabama State University
Montgomery, AL05.2019
Skills
- Critical Thinking
- Call center experience
- Data Entry
- Problem Resolution
- Appointment Scheduling
- Active Listening
- Problem-solving abilities
- Customer Service
Timeline
Customer Service Representative
American Family Care Corporate
09.2023 - Current
Infant Teacher
Ardent Preschool and Daycare
01.2020 - Current
Cashier
Full Moon BBQ
06.2019 - 01.2020
Sales associate
Express
05.2013 - 01.2016
Bachelor of Science (B.S.) - Physical Education
Alabama State University
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