Summary
Overview
Work History
Education
Skills
Gaming, Music
Timeline
Generic

Tre'Zon Mathis

Harker Heights,TX

Summary

Team Leader experienced in directing activities in fun but firm setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. I am Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

7
7
years of professional experience

Work History

Fulfillment Team Lead

Sam's Club
Harker Heights, TX
02.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Tracked receipts, employee hours and inventory movements.
  • Designed strategic plan for component development practices to support future projects.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Seasonal Customer Service

GameStop
Harker Heights, TX
10.2017 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Operated POS system to itemize and complete average of 100-200 customer purchases.
  • Stocked shelves and managed inventory through SMART.

Merchandiser

Sam's Club
Harker Heights, TX
07.2014 - 09.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Educated employees on new merchandise during seasonal workshops.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.

Member Assist

Sam's Club
Killeen, TX
10.2013 - 07.2014
  • Operate a cart machine to bring shopping carts into the vestibule for members to shop with.
  • Assisting members lift groceries or heavy loads into their cars.
  • Working together with other teammates to put forward the best plan of action to ensure everything is done in a timely manner.

Education

High School Diploma -

Killeen High School
Killeen, TX
06.2013

Skills

  • Corrective Actions
  • Job Assignments
  • Call Transfers
  • Team-Building Exercises
  • Team Monitoring
  • Task Monitoring
  • Team Meetings
  • Performing Evaluations
  • Team Member Motivation

Gaming, Music

Ive been

Timeline

Fulfillment Team Lead

Sam's Club
02.2021 - Current

Seasonal Customer Service

GameStop
10.2017 - 01.2021

Merchandiser

Sam's Club
07.2014 - 09.2015

Member Assist

Sam's Club
10.2013 - 07.2014

High School Diploma -

Killeen High School

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Tre'Zon Mathis