Tria Hopkins
Summary
With my gained experience, I can contribute to Windsor's growth and expand my knowledge in this field. My goal-oriented and focused approach, combined with a friendly demeanor, assertiveness, and attention to detail, has been key to my 20+ year career success. I consistently achieved impressive results, including minimizing shrink, doubling profit margins, building strong teams, increasing customer loyalty, and reducing employee turnover. Additionally, I play an instrumental role in earning numerous awards, not soley for my locations, but also for my District. They include outstanding customer service, sales growth, and overall performance. By leading teams in various company initiatives and fostering a culture of excellence, I can help continue creating the Oasis as we build to establish our brand as an industry leader. Let's forge a successful work relationship and create a profitable future together.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager/Visual Merchandising Specialist/Projects Manager/District Trainer/District Recruiter
Windsor Stores
02.2020 - Current
- Oversee and enforce all operational standards, systems and audits
- Oversee and enforce all visual standards, techniques, planning, allocations, and audits
- Maintain Compliance; report inconsistencies, issue correctives and coaching plans for improvement
- Recruit & train, team development, conduct one-on-one coaching sessions & track development
- Complete feedback reports and analyze all areas of the business {weekly, monthly, quarterly, annually}
- Oversee special projects to generate traffic to stores {social media streams, stylist events, community outreach events, customer appreciation events, branding & development, marketing initiatives}
- Analyze reports and convert summary feedback into reports in order to execute improvement & create plans of action
- Create Brand Awareness, Increase E-Comm Sales, Area Merchandiser
- Teach customer awareness, theft prevention, loss prevention, education teams on shrink reduction
- Aide in employee development, train new hires, especially Store Manager, District Manager, District Trainer and support team members
Community Outreach Planner
Community Activist/Mentor
06.2014 - Current
- Mentor and coach for community centers and Women's Outreach Programs
- Assist/Coordinate local community events {Johns Hopkins, CLIA, local delegates, non-profits, pageants, local celebrities & entertainers}
General Manager/Social Media Specialist/Special Projects Manager
Ashley Stewart
02.2016 - 01.2020
- Oversee all operational standards, systems and audits
- Oversee all visual standards, techniques, planning, allocations, and audits
- Maintain Compliance; report inconsistencies, issue correctives and coaching plans for improvement
- Recruit & train, team development, conduct one-on-one coaching sessions & track development
- Complete feedback reports and analyze all areas of the business {weekly, monthly, quarterly}
- Oversee special projects to generate traffic to stores {fashion shows, social media streams, stylist events, casting calls, community outreach events, sip-n-shops, customer appreciation events, photo shoots, pageants, community outreach, etc}
- Data Analyst, Analyze Reports and convert summary feedback in order to execute improvement, create plans of action
- Create Brand Awareness, Increase E-Comm Sales, Area Merchandiser
- Teach customer awareness, theft prevention, loss prevention, education teams on shrink reduction
- Aide in employee development, train new hires, especially store management training
Special Projects Manager
IKEA E-Commerce
03.2014 - 02.2016
- Data Analyst, Analyze Reports and convert summary feedback to execute improvement, create plans of action
- Customer Service Expert, Event Planner {Team Building Exercises, Community Outreach}, Fraud Investigator
Store Sales Manager/District Trainer
Dots Clothing
02.2013 - 03.2014
- Oversee all operational and visual standards and compliances, recruiting
- Create Brand Awareness for the Area {fox 45 interviews, fashion shows, Makeover Mondays, community events, etc.}
Multi-Store Manager/District Trainer
Payless ShoeSource
02.2011 - 01.2013
- Oversee all operational and visual standards and compliances for 3 stores
General Mgr. | Area Lead
Casual Male
06.2008 - 02.2011
- Oversee all operational and visual standards and compliances, recruiting
- Create Brand Awareness, Increase E-Comm Sales, Area Merchandiser
Recruiter|DMIT|Area Manager
Rainbow Shops
02.2003 - 06.2008
- Oversee all operational and visual standards and compliances, recruiting for the entire district
- Conduct regular inventories, audits, surveillances
- Submit regular feedback reports to Regional Manager and Loss Prevention
- In-Depth report analysis in order to use quantitative information to set goals and implement changes for improvement
- Investigate fraudulent transactions, employee theft, high shrink store evaluations and surveillance
- Teach customer awareness, theft prevention, loss prevention, educate teams on shrink reduction
Education
Howard University - School of Business & Managerial Economics
Howard University
01.2014
Morgan State University - Music Education, Primary Education
Morgan State University
01.2001
Baltimore City College High School - College Preparatory, Liberal Arts
Baltimore City College High School
01.1999
Skills
- Retail/Sales Management
- LDP Graduate
- Opening, Closing, Relocating Stores
- Auditor/Efficiency Management
- Inventory Control
- Fraud Investigator
- Claims/ Bill of Lading
- Business Consultant
- District Recruiter
- District Trainer
- District Merchandiser
- Visual Merchandising
- Personal/Fashion Stylist
- Merchandising Strategies/Operations
- Allocations/Capacity Reports
- Consumer Behavior
- Special Events Coordinator
- Social Media Expert
- Community Events Organizer
- Community Outreach Planner
- Brand Awareness Initiatives
- Mentor/Coach
- Customer Service Specialist
- Public Relations
- Reports Analyst/Developer
- Team/Leadership Development
- Multi-Unit Management
- Computer Software Trainer
- Excel
- Word
- ADP
- Dayforce HCM
- Paycom
- Microsoft
- Polling Reports
- Inventory Reports
- Department Sales
- Productivity Reports
- Customer Service
- Cash Management
- Quality Assurance
Professional Highlights
Goal oriented, focused, friendly, assertive, and attention to detail is a formula that I have adhered to since I entered this profession 20 years ago. I've had great success minimizing shrink, doubling profit margins, and developing strong teams; while increasing customer loyalty and decreasing employee turn-over. I've developed great teams while helping earn countless awards for outstanding customer service, increasing sales, increasing metrics, CEO Awards, Community Recognition Awards, company incentives & contests. My teams often lead in company endeavors that I often suggest; which help build the culture of 'A Brand.'
Certification
LDP Graduate
Languages
Spanish
Professional Working
Timeline
General Manager/Visual Merchandising Specialist/Projects Manager/District Trainer/District Recruiter
Windsor Stores
02.2020 - Current
General Manager/Social Media Specialist/Special Projects Manager
Ashley Stewart
02.2016 - 01.2020
Community Outreach Planner
Community Activist/Mentor
06.2014 - Current
Special Projects Manager
IKEA E-Commerce
03.2014 - 02.2016
Store Sales Manager/District Trainer
Dots Clothing
02.2013 - 03.2014
Multi-Store Manager/District Trainer
Payless ShoeSource
02.2011 - 01.2013
General Mgr. | Area Lead
Casual Male
06.2008 - 02.2011
Recruiter|DMIT|Area Manager
Rainbow Shops
02.2003 - 06.2008
Morgan State University - Music Education, Primary Education
Morgan State University
Baltimore City College High School - College Preparatory, Liberal Arts
Baltimore City College High School
Howard University - School of Business & Managerial Economics
Howard University
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