Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Triada Ilektra Palidou

Beverly Hills,CA

Summary

Proven hospitality and restaurant professional with a track record of enhancing guest satisfaction at prestigious establishments like Ritz Carlton Hotel. Skilled in guest engagement and fluent in Greek, showcasing exceptional customer service and language abilities. Achieved efficient problem resolution, improving guest experiences and fostering positive relationships.

Overview

16
16
years of professional experience

Work History

Floor Service

Novikov
06.2024 - 10.2024
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Concierge Officer

Ritz Carlton Hotel
11.2020 - 01.2024
  • Assisted guests with reservations at popular restaurants, shows, or events in the area, creating memorable experiences during their stay.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Handled sensitive situations involving upset or dissatisfied guests professionally and efficiently to restore positive relations.
  • Continuously updated knowledge on local events and attractions to provide accurate information and recommendations to guests.

Server

Avra Restaurant
03.2017 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess

Polo Lounge
01.2016 - 03.2017
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Front Desk

Sportsman Casino
02.2009 - 01.2017
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.

Education

Bachelor of Arts - Hospitality Administration And Management

University of Athens
Panteio Greece
06.2004

Skills

  • Guest Engagement
  • Strong Work Ethic
  • Beverage Preparation
  • High-volume dining
  • Cash Handling
  • Tableside Etiquette
  • Guest Seating
  • Dining area maintenance
  • Table Bussing

Languages

Greek
Native or Bilingual
Italian
Limited Working
Russian
Limited Working

Timeline

Floor Service

Novikov
06.2024 - 10.2024

Concierge Officer

Ritz Carlton Hotel
11.2020 - 01.2024

Server

Avra Restaurant
03.2017 - 10.2020

Hostess

Polo Lounge
01.2016 - 03.2017

Front Desk

Sportsman Casino
02.2009 - 01.2017

Bachelor of Arts - Hospitality Administration And Management

University of Athens

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Triada Ilektra Palidou