Summary
Overview
Work History
Education
Skills
Timeline
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Triana Catron

Indianapolis,IN

Summary

Proven leader in customer service and time management, excelling at Sheraton Hotel & Resorts by enhancing guest satisfaction and streamlining check-in processes. Skilled in team collaboration and problem-solving, significantly improving operational efficiency. Achieved notable increases in customer loyalty and team productivity, demonstrating exceptional verbal communication and administrative abilities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Sheraton Hotel & Resorts
04.2023 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Supervisor

Millenium INN Hotel
03.2020 - 03.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Customer Services Representative

Fifth Third Bank
06.2018 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Director of Marketing

Riley Sales and Marketing
06.2016 - 03.2018
  • Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
  • Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
  • Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
  • Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
  • Organized and executed robust, creative experiential marketing events.
  • Led a team of marketing professionals to successfully achieve annual KPIs and business objectives.

Food and Beverage Supervisor

Horseshoe Casino
01.2013 - 06.2017
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.

Education

Associate of Applied Science - Criminal Justice

South Western College
Cincinnati, OH
06.2007

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Administrative Skills
  • Verbal and written communication

Timeline

Front Desk Receptionist

Sheraton Hotel & Resorts
04.2023 - 05.2024

Supervisor

Millenium INN Hotel
03.2020 - 03.2023

Customer Services Representative

Fifth Third Bank
06.2018 - 02.2020

Director of Marketing

Riley Sales and Marketing
06.2016 - 03.2018

Food and Beverage Supervisor

Horseshoe Casino
01.2013 - 06.2017

Associate of Applied Science - Criminal Justice

South Western College
Triana Catron