Triana Davis
Lake Charles,LA
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Private Home Health Aide
Otha Hewitt
Lake Charles, LA
04.2018 - Current
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Delivered individualized care and services management for all patients.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
- Delivered activities that provided cognitive stimulation and entertainment.
- Furnished personal care to clients within private home settings and championed patient independence and well-being.
Customer Service Representative
Rue 21
Lake Charles, LA
07.2016 - 08.2016
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Delivered service and support to each customer, paving way for future business opportunities.
Skills
- Client documentation
- Compassionate client care
- Knowledge of state regulations
- Quality program protocols
- Project organization
- Business operations
- First Aid/CPR
- Team building
- Problem resolution
- Supervision
- Planning and coordination
- Customer service
- Communications
- Administrative support
- Relationship development
- Process improvement
- Organization
- Behavior redirection
- Client safety and first aid
- Credit card payment processing
- Store maintenance
- Product organization
- Quality control
- Sales expertise
- Retail sales customer service
- Adaptive team player
- Shipping and receiving understanding
- Senior leadership support
- Call center experience
Timeline
Private Home Health Aide
Otha Hewitt
04.2018 - Current
Customer Service Representative
Rue 21
07.2016 - 08.2016
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