Triana Portugal
Philadelphia,PA
Summary
Motivated healthcare professional with a proven track record in time management and task prioritization, ensuring optimal patient outcomes. Recognized for maintaining a calm demeanor in high-pressure environments. Hands-on experience in venipuncture and a commitment to delivering high-quality care. Eager to advance in the field of phlebotomy and contribute to a dedicated healthcare team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
vein2veinllc
Philadelphia, Pennsylvania
11.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected blood samples using venipuncture and capillary techniques to ensure accurate and timely results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Verified patient identity prior to collecting sample using two forms of identification.
- Prepared patients for procedures by clearly explaining processes and ensuring comfort to enhance patient experience.
- Implemented infection control measures to ensure a safe environment.
- Maintained accurate records of patient information and sample tracking.
- Delivered customer service during patient interactions to foster a positive environment and support patient satisfaction.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
Concierge
Stonehenge
Philadelphia, Pennsylvania
10.2022 - Current
- Greeted guests warmly, delivering personalized assistance that enhanced their overall experience.
- Resolved customer complaints efficiently, achieving satisfactory outcomes and improving guest satisfaction.
- Troubleshot guest issues effectively, ensuring a consistently positive experience throughout their stay.
- Collaborated with housekeeping and maintenance teams to efficiently address guest needs.
- Directed incoming calls and messages to appropriate staff or residents for effective communication.
- Ensured seamless collaboration among teams to enhance overall guest satisfaction.
- Trained new staff members on policies and procedures to enhance customer service delivery.
Sales Associate
Primark
Willow Grove
10.2021 - 06.2022
- Engaged customers to build rapport, enhancing sales through personalized interactions.
- Assisted customers in product selection and inquiries, enabling informed purchasing decisions.
- Provided product advice and answered questions to assist customer needs.
- Processed transactions accurately at cash register, ensuring efficiency and accuracy.
- Managed cashier tasks to facilitate smooth transactions, including accepting payments and issuing receipts.
- Collaborated with team members to enhance customer experience, fostering a positive shopping environment.
- Maintained cleanliness and organized merchandise displays to enhance store appeal.
Education
Certificate - Phlebotomist Prn
Vein2veinllc
Philadelphia, PA09-2024
DIPLOMA -
George Washington High school
Bustleton06.2022
Some College (No Degree) - Nursing
Community College Of Philadelphia
Philadelphia, PASkills
- Problem solving
- Effective communication
- Organizational skills
- Verbal and written communication
- Interpersonal skills
- Team collaboration
- Blood collection techniques
- Customer relationship management
- Infection control protocols
- Electronic health records navigation
- Medical terminology
- Sample and specimen collection
- Data entry
- Venipuncture
- Medical records maintenance
- HIPAA compliance
Languages
English
Professional
Spanish
Professional
Certification
PHLEBOTOMY
Accomplishments
Employee of the month
References
References available upon request.
Timeline
Mobile Phlebotomist
vein2veinllc
11.2024 - Current
Concierge
Stonehenge
10.2022 - Current
Sales Associate
Primark
10.2021 - 06.2022
Certificate - Phlebotomist Prn
Vein2veinllc
DIPLOMA -
George Washington High school
Some College (No Degree) - Nursing
Community College Of Philadelphia