Triana Sanchez
Turlock,CA
Summary
Accomplished and visionary leader with over 20 years of progressive health care experience with nine of those being in Graduate Medical Education (GME), managing and overseeing high-stakes operations across multiple residency and fellowship programs. Proven expertise in launching new GME programs, ensuring regulatory compliance, maintaining accreditation, and leading diverse teams. A strategic thinker with a passion for continuous improvement, developing standardized workflows, and fostering collaborative environments. Adept at budget management, program development, and building relationships with key stakeholders, from physicians to institutional leaders.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Market Administrator. Graduate Medical Education
Sutter Health, Memorial Medical Center
Modesto, CA
06.2024 - Current
- Oversee and manage day-to-day operations for ACGME-accredited residency and fellowship programs across the Central Valley market.
- Lead a team of GME program supervisors and coordinators, ensuring compliance with ACGME and system-wide standards.
- Develop and implement new GME programs while maintaining accreditation for existing programs, focusing on operational excellence and faculty development.
- Standardize workflows and protocols to streamline processes, foster collaboration, and ensure high levels of program satisfaction and resident/fellow performance.
- Manage capital and operational budgets, ensuring resource optimization and achieving financial targets through strategic utilization.
- Direct recruitment efforts, ensuring top-tier candidate attraction and seamless onboarding for new residents and fellows.
- Act as a strategic partner to the GME Market Director, collaborating on system-wide initiatives and performance improvement plans.
- Represent the Central Valley market at system-wide GME committees, championing the needs of programs and residents.
- Developed and implemented comprehensive marketing strategies to promote products and services.
Manager, Graduate Medical Education
Dignity Health, St. Joseph's Medical Center
Stockton, CA
07.2023 - 06.2024
- Manage all aspects of nine ACGME-accredited residency programs and two fellowship programs.
- Supervise 13 Residency Program Administrators, providing mentorship and conducting annual performance reviews.
- Developed and implemented the Residency Program Administrators Handbook, standardizing onboarding and training processes.
- Oversee departmental budgeting, ensuring financial compliance and managing expense reports and procurement.
- Lead faculty contract management, ensuring timely renewal and compliance with ACGME standards.
- Spearheaded the creation and implementation of programmatic policies and protocols to enhance operational efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
GME Institutional Program Manager
Dignity Health St Joseph's Medical Center
Stockton, CA
01.2023 - 06.2023
- Oversee and manage all ACGME-accredited residency programs, ensuring compliance with ACGME standards and requirements.
- Serve as Institutional Administrator for ACGME compliance.
- Collaborate with the Designated Institutional Official (DIO) to fulfill institutional requirements, develop policies and procedures, and conduct program evaluations, and coordinate resident activities.
- Provide leadership and education on Graduate Medical Education matters to internal stakeholders.
- Contribute to program accreditation
- Maintain accurate information on all programs
- Act as the lead technical expert on the ACGME Annual Data System (ADS).
- Collaborate with the Graduate Medical Education Committee (GME) to ensure compliance with ACGME requirements.
- Manage all aspects of the Graduate Medical Education Committee (GMEC).
Psychiatry Residency Program Administrator
Dignity Health St Joseph's Medical Center
Stockton, CA
04.2019 - 12.2022
- Collaborative completion of Residency Review Committee program application
- Responsible for collecting and organizing supporting data and participation with site visit made by accrediting bodies
- Responsible for the maintenance of all education program documentation
- Completion and obtaining reports from databases related to the residency program
- Residency Program Management System management
- Obtaining and maintaining documentation of the resident's record.
- Creation and implementation of the annual resident rotation schedule.
- Responsible for assignment of all specialty and subspecialty rotations.
- Assist in the execution of Affiliation Agreements.
- Process checks requests and reimbursements.
- Administration of the didactic program.
- Statistical reports analyzing resident progression.
- Monthly night/weekend on-call scheduling.
- Distribution of monthly resident meal allowances.
- Management of resident schedules.
- Manage end-of-rotation evaluations.
- Maintaining didactic presentations and scheduling of speakers.
- Verification of minimum requirements/criteria for candidate interview consideration.
- Organization of selected candidate interview session.
- Conduct interviews.
- Develop orientation schedule.
- Created/development of Program Directors Handbook.
- Ensure compliance with ACGME requirements.
- Development of new program application, creation of program curriculum.
Residency Coordinator - Evaluations and Schedules
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
01.2017 - 03.2019
- Provided administrative and executive faculty support
- Project/program management
- Process mapping current workflow
- Creation of standard work and continuous process improvement projects and resident on-boarding
- IRIS reporting
- Manage and distribute resident evaluations
- Maintained resident licensing, certifications, and exam coordination
- Manage and maintenance of resident rotation schedules and curriculum.
- Manage all faculty and resident paid time off requests.
- Worked with outside vendors
- Grant proposal development
- Budget management
- Syllabi production
- Business strategy development
- Assisted in recruiting and interviewing prospective residents.
- Organized and facilitated resident orientations, onboarding process, and training sessions.
- Developed and maintained positive relationships with residents, families, staff members, and other stakeholders.
- Coordinated communication between various departments to ensure efficient operations of residency programs.
Administrative Assistant
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
03.2016 - 01.2017
- Provided administrative support to Family Medicine Residency
- Program Director & Executive Director of Graduate Medical
- Education/Designated Institutional Official (DIO)
- Assisted in the development of faculty evaluation
- Maintained alumni director
- Coordinated & scheduled all resident/program director semi-annual
- reviews
- Document preparation for ACGME accreditation site visit
- Prepared meeting agendas & meeting minutes
- General support to all faculty
- Processed resident and faculty reimbursements
- Managed all 4th year medical student rotations
- Managed department projects.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Patient Call Representative
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
11.2015 - 03.2016
- Answered patient incoming calls
- Performed refill requests
- Provided patient's with information and updates
- Provided patient with normal lab results
- Generated physician messages
- Patient registration and insurance verification
- Processed patient referrals.
- Answered incoming calls and responded to patient inquiries in a professional manner.
Hospital Communications Operator
John Muir Health, Walnut Creek Medical Center
Walnut Creet, CA
03.2014 - 11.2015
- Answered main hospital telephone and directed calls
- Activated emergency trauma codes
- Documented all emergency codes
- Responded to hospital emergencies
- Page/call physicians and other hospital personnel
- Trained staff on telephone console
- Adhered to HIPAA and compliance policies
Teleservice Representative
Kaiser Permenente
Stockton, CA
10.2006 - 03.2014
- Answered incoming calls for the Specialty Appointment & Advice Call Center
- Scheduled specialty appointments
- Provided excellent customer service
- Updated patient demographics
- Medicare quality outreach
- Provided interpretation services in Spanish
- Cross-trained in PBX operator services
- Assisted as attendance champion
Data Entry Clerk
Electronic Data Systems, EDS
Stockton, CA
10.2001 - 10.2006
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZSkills
- Database Management
- Data Collection
- Communications management
- Survey coordination
- Branding
- Data Visualization
- Project Management
- Attention to Detail
- Time Management
- Written Communication
- Financial Analysis
- Multitasking Abilities
- Detail orientation
- Organizational Skills
- Planning
- Leadership
- Computer Skills
- Teamwork and Collaboration
- Analytical
- Team building
- Training & Development
Certification
- Certified Lean Six Sigma Black Belt, #14649759, Six Sigma Global Institute
- Project Management Professional, #25382059, Six Sigma Global Institute
- Diversity and Inclusion Yellow Belt, #42642023, Six Sigma Global Institute
- Leadership Certification,#66265551, Six Sigma Global Institute
- Continuous Improvement Manager, #70085589, Six Sigma Global Institute
- QPR Gatekeeper Certified, QPR Institute, Inc., 07/13/23-07/13/25
Languages
Spanish
Native/ Bilingual
Timeline
Market Administrator. Graduate Medical Education
Sutter Health, Memorial Medical Center
06.2024 - Current
Manager, Graduate Medical Education
Dignity Health, St. Joseph's Medical Center
07.2023 - 06.2024
GME Institutional Program Manager
Dignity Health St Joseph's Medical Center
01.2023 - 06.2023
Psychiatry Residency Program Administrator
Dignity Health St Joseph's Medical Center
04.2019 - 12.2022
Residency Coordinator - Evaluations and Schedules
John Muir Health, Walnut Creek Medical Center
01.2017 - 03.2019
Administrative Assistant
John Muir Health, Walnut Creek Medical Center
03.2016 - 01.2017
Patient Call Representative
John Muir Health, Walnut Creek Medical Center
11.2015 - 03.2016
Hospital Communications Operator
John Muir Health, Walnut Creek Medical Center
03.2014 - 11.2015
Teleservice Representative
Kaiser Permenente
10.2006 - 03.2014
Data Entry Clerk
Electronic Data Systems, EDS
10.2001 - 10.2006
Bachelor of Science - Health Care Administration
University of Phoenix
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