Hi, I’m
TRIANDA WALKER
Lafayette,LA
Summary
Dedicated Customer Service Specialist skilled in prioritization and multitasking. Proven track record in resolving escalated issues and fostering long-term client relationships. Proficient in call management, complaint handling, and documentation/reporting. Committed to delivering exceptional service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
years of professional experience
Work History
VacasaPortland, OR
Homeowner Experience Specialist Churn Mitigation
04.2023 - Current
Job overview
- Proven track record of proactively addressing homeowner feedback, swiftly resolving complaints, and bolstering overall customer satisfaction levels.
- Investigated and adeptly resolved billing discrepancies through thorough research, showcasing a commitment to meticulous attention to detail and ensuring consistent customer contentment.
- Masterfully navigated stressful situations with a cool-headed demeanor, effectively diffusing tension and preserving positive customer interactions.
- Skillfully de-escalated customer concerns by maintaining a poised and amiable demeanor, fostering trust and confidence in the company's ability to address issues promptly.
- Excelled in gathering precise service requirements through strategic questioning techniques, meticulously documenting information in electronic systems, and delivering unparalleled customer service via phone and email channels, facilitating seamless product and service transactions.
Accenture/BC ForwardRemote, LA
Customer Service Representative
10.2024 - 02.2025
Job overview
- Ensured timely delivery of correspondence from the Department of Children & Family Services through accurate record updates.
- Delivered exceptional service by addressing concerns with expertise and professionalism.
- Ensured swift resolution of customer complaints with superior service.
- Facilitated communication through question bridges on Microsoft Teams during Team Lead absences.
- Delivered precise details on Louisiana state programs supporting economic hardships.
- De-escalated challenging scenarios with effective conflict resolution strategies.
- Enhanced service delivery through efficient handling of client callback requests to address various concerns.
Miami, FLMiami, FL
Visit Success Specialist/ Uber Agent
07.2021 - 03.2023
Job overview
- Cultivated enduring customer relationships through exceptional service delivery and comprehensive assistance on orders, accounts, and services, fostering long-term loyalty.
- Managed a high volume of communication channels, including calls, emails, and faxes, averaging 100 interactions daily, to address inquiries, troubleshoot issues, and impart product knowledge effectively.
- Maintained precise and updated customer records through meticulous manual form processing and digital data management, ensuring accuracy and efficiency in account maintenance.
- Demonstrated astute account evaluation skills to ascertain client benefits, address service requirements, and resolve issues promptly, enhancing overall customer satisfaction.
- Handled a demanding workload of 100-150 calls per shift, adeptly managing diverse tasks such as new customer acquisitions, information retrieval, product presentations, and service terminations, with a keen focus on responsiveness and quality service delivery.
Education
Remington College Lafayette CampusLafayette, LA
PHARMACY TECHNICIAN from ASSOCIATE OF APPLIED SCIENCE
12-2019
South Louisiana Community CollegeLafayette, LA
GED from PHARMACY
09-2009
Remington College Lafayette CampusLafayette, LA
Some College (No Degree) from Pharmacy Technician
University Overview
- 2016 & 2019 - President's List Awards
Opelousas High SchoolOpelousas, LA
from HIGH SCHOOL
Skills
- Teamwork
- Adaptability
- Conflict Resolution
- Customer Relationship Management
- Call Management
- Customer Service
- Complaint Handling
- Call Center Operations
- Documentation and Reporting
- Attention To Detail
- Data entry
- Excellent communication
Education and Training
other,other,other,other
Timeline
Customer Service Representative
Accenture/BC Forward
10.2024 - 02.2025
Homeowner Experience Specialist Churn Mitigation
Vacasa
04.2023 - Current
Visit Success Specialist/ Uber Agent
Miami, FL
07.2021 - 03.2023
Remington College Lafayette Campus
PHARMACY TECHNICIAN from ASSOCIATE OF APPLIED SCIENCE
South Louisiana Community College
GED from PHARMACY
Remington College Lafayette Campus
Some College (No Degree) from Pharmacy Technician
Opelousas High School
from HIGH SCHOOL
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