Triannah Jones
Jackson,MS
Summary
Proactive Assistant Director and Assistant Store Manager with extensive experience in streamlining communication, mentoring staff, and managing operations. Skilled in recruitment, conflict resolution, and customer service, bringing strong expertise in strategic planning and data analysis. Committed to fostering collaborative environments and driving organizational success. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director
Steppin Up Learning Center
01.2023 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
Assistant Store Manager
Family Dollar
08.2021 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Representative
Conduent
02.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Science - Pre Medical
Holmes Community College
Ridgeland, MSCertification - Medical Assistant
Delta Technical College
Ridgeland, MS11.2024
High School Diploma -
Old Dominion Private School
Kosciusko, MS05.2016
Skills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Phlebotomy
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- Cardio Pulmonary
- Cardio Pulmonary Resuscitation (CPR)
Timeline
Assistant Director
Steppin Up Learning Center
01.2023 - Current
Assistant Store Manager
Family Dollar
08.2021 - 12.2023
Customer Service Representative
Conduent
02.2019 - 11.2021
Associate of Science - Pre Medical
Holmes Community College
Certification - Medical Assistant
Delta Technical College
High School Diploma -
Old Dominion Private School
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- Cardio Pulmonary
- Cardio Pulmonary Resuscitation (CPR)
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