Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
StoreManager
TRIBBIT HAYS

TRIBBIT HAYS

Diana,TX

Summary

Dynamic Front End Manager with a proven track record at Smart & Final, excelling in employee development and performance optimization. Skilled in cash flow management and compliance enforcement, I fostered a motivated team that consistently exceeded sales targets while enhancing customer satisfaction through effective communication and problem resolution.

Hardworking Front End Manager proficient in risk mitigation, personnel management and financial oversight. Adept at recruiting and training top talent and mentoring to optimize team performance. Offering 22 years of leadership and administrative support expertise.

Experienced Front End Manager offering 22 years in retail environments. Motivational leader and complex problem solver dedicated to continuous improvement.

Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making, and planning strengths.

Overview

22
22
years of professional experience
1
1
Certification

Work History

FRONT END MGR

Smart & Final
09.2015 - 04.2018
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Oversaw cashier operations, bookkeeping, and security.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained strong customer relations and effective customer service standards.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Reviewed financial reports and trend forecasts.
  • Evaluated employee performance and made recommendations for improvements.
  • Created, prepared, and delivered reports to various departments.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Receiving Manager

Sprouts Market
08.2012 - 09.2015
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Managed inbound receiving departments.
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Gathered and processed merchandise returns.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Pulled, verified, and packaged items for shipment.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Developed and maintained knowledgeable and productive team of employees.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Integrated warehouse operations with existing and new business processes.

FRONT END MGR

Albertsons Grocery Store
08.1996 - 09.2012
  • Recorded financial transactions and performed account reconciliations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Oversaw cashier operations, bookkeeping, and security.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained strong customer relations and effective customer service standards.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Reviewed financial reports and trend forecasts.
  • Evaluated employee performance and made recommendations for improvements.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

MANAGEMENT RETAIL - Management

CERRITOS COLLEGE
Cerritos, CA
04-2006

Skills

  • Merchandising expertise
  • Employee development and training
  • Compliance enforcement
  • Staff management
  • Administrative support
  • Employee supervision
  • Negotiation
  • Listening skills
  • Sales planning
  • Staff supervision
  • Fraud prevention
  • Performance optimization
  • Client communication
  • Reporting
  • Cash handling
  • Training and mentoring
  • Credit returns processing
  • Content management systems
  • Operations management
  • Cash flow management
  • Cash flow oversight
  • Schedule management

Accomplishments

  • Achieved RETAIL MANAGENT CERT by completing RETAIL MANAGENT BOOTCAMP with accuracy and efficiency.

Certification

  • CM - Certified Manager Certifications

Interests

  • Animal Welfare Advocacy
  • Volunteer Work
  • Offering time and support to shelters for the homeless, women, and animals
  • Interior Design
  • Crafting and DIY Projects
  • Dance
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cake Decorating
  • Volunteering at community kitchens and food-related charities

Timeline

FRONT END MGR

Smart & Final
09.2015 - 04.2018

Receiving Manager

Sprouts Market
08.2012 - 09.2015

FRONT END MGR

Albertsons Grocery Store
08.1996 - 09.2012

MANAGEMENT RETAIL - Management

CERRITOS COLLEGE

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