Tribert Robertson
RONKONKOMA,NY
Summary
Dynamic Retail Sales Manager with over 18 years of retail experience leading and empowering associates in achieving sales goals and creating an exceptional store experience. Remarkable ability building rapport with customers, gaining trust, and creating strong repeat and referral business.
Results-driven retail professional prepared for challenges and responsibilities of Merchant role. Adept at strategic planning and implementing merchandising strategies that optimize product placement and sales performance. Known for strong team collaboration, adaptability to changing market conditions, and keen eye for detail that ensures inventory accuracy and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Merchant (promotion)
LORD & TAYLOR
- Supervised 25 merchant team members while directing sales planning, pricing, and merchandise assortment.
- Establish annual volume, margin, and open-to-buy plans for each category.
- Supplied creative leadership and strategic direction
- Built long-range plans to respond to the needs of the business and the availability of the marketplace
- Identified current and upcoming fashion trends to translate into meaningful opportunities
Sales Associate
LORD & TAYLOR
- Engaged in sales transactions, inventory-taking, reconciling receipts, and ensured satisfactory customer service.
- Minimized merchandise shortages by 23% through proper loss prevention procedures.
- Replenished shelves with new merchandise and periodically unloaded Lord & Taylor delivery trucks.
- Followed all operational policies and procedures.
- Exceeded sales goals every shift by 10% and kept store displays looking up to company standards.
Sales Supervisor- Dress, Swim, and Accessories (promotion)
LORD & TAYLOR
- Current
- Awarded “Manager of the Month”
- Execute merchandise placement, promotions, price reductions, and transfers.
- Proactively partner with operations managers to track sales and inventory levels.
- Streamlined Lord & Taylor’s $25 million renovation.
- Partnered, planned, and executed merchandise placement during a 10-month renovation.
Technician
Fox Pest Control
11.2020 - Current
- Operated and maintained technical equipment to ensure optimal functionality.
- Diagnosed issues and implemented solutions to minimize downtime and enhance performance.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Assisted in training new technicians on equipment usage and safety protocols.
- Documented repairs and maintenance activities in compliance with organizational procedures.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Associate of Science (AS) - Business Administration
NASSAU COMMUNITY COLLEGE
05.2001
Skills
- Client Relationship Management (CRM)
- People Management
- Shrink Avoidance
- Merchandising
- Customer Service
- P&L
- Product Presentation
- Purchasing
- Vendor Management
- Inventory Planning
- Payroll Management
- Sales Training
- Negotiation expertise
- Customer relationship
- Customer service
- Sales reporting
- Relationship building
- Decision-making
- Operations management
Timeline
Technician
Fox Pest Control
11.2020 - Current
Lead Merchant (promotion)
LORD & TAYLOR
Sales Associate
LORD & TAYLOR
Sales Supervisor- Dress, Swim, and Accessories (promotion)
LORD & TAYLOR
- Current
Associate of Science (AS) - Business Administration
NASSAU COMMUNITY COLLEGE