Tricarrion Cohen

Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, collecting specimens, preparing accurate medical documentation.

• Ultimate Medical Academy, Associate of Science Degree - Healthcare Management, 05/2020
• Fayetteville Community College - Fayetteville, NC, Registered Medical Assistant Program, 05/2018
• J. Sargent Reynolds Community College, Phlebotomy Certification, 05/2014

• Sessoms Medical Associates, Fayetteville, NC, Certified Medical Assistant, Phlebotomist, 03/2020 - 03/2022, Answered and directed incoming calls using multi-line telephone system., Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process., Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules., Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing., Answered patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them., Using technical equipment to safely draw blood from patients., Explaining the process of drawing blood clearly to a patient., Registering the blood and storing it in the correct environment., Sending blood samples to testing laboratories., Keeping track of blood samples and results that are returned after testing.
• SMA Medical Laboratory, Clinton, NC, Phlebotomist, 03/2020 - 03/2022, Maintaining an organized and clean work area based on health and safety regulations and the guidelines of the medical institution., Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them., Using technical equipment to safely draw blood from patients., Explaining the process of drawing blood clearly to a patient., Registering the blood and storing it in the correct environment., Sending blood samples to testing laboratories., Keeping track of blood samples and results that are returned after testing.
• Fayetteville Urgent / Family Medicine, Fayetteville, NC, Phlebotomist, certified Medical Assistant, 05/2019 - 07/2021, Prepare patients for treatment and exams., Assist physicians during patient visits., Obtain medical information such as vital signs, weight and height., Perform basic laboratory tests., Take electrocardiograms., Prepare and administer medications or injections as directed by a physician., Schedule appointments., Answer phones., Update electronic health records with patient medical history, vital statistics and test results., Manage medical billing and coding needs., Fill out insurance forms., Handle patient correspondence., Perform bookkeeping and accounting tasks., Use administrative medical software., Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them., Using technical equipment to safely draw blood from patients., Explaining the process of drawing blood clearly to a patient., Registering the blood and storing it in the correct environment., Sending blood samples to testing laboratories., Keeping track of blood samples and results that are returned after testing.
• Pamco Care LLC, Lillington, NC, Residential Assistant, 01/2020 - 01/2021, Enforcing residence regulations., Counseling and informing residents., Penalizing inappropriate behavior., Helping residents overcome any difficulties., Documentation review., HIPAA and OSHA., Administering Medications as directed.
• A Woman's Place, Fayetteville, NC, Medical Assistant, Phlebotomist, 02/2018 - 04/2020, Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit., Prepared patients for examination by performing physical tests and taking blood pressure, weight, and temperature., Reported patient history summary to doctor or nurses., Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them., Using technical equipment to safely draw blood from patients., Explaining the process of drawing blood clearly to a patient., Registering the blood and storing it in the correct environment., Sending blood samples to testing laboratories., Keeping track of blood samples and results that are returned after testing.

• Buckhead America Hospitality, Atlanta, GA, Front Desk Supervisor, 07/2022 - 01/2023, Always ensures Outstanding customer care., Maintains a friendly, professional, cheerful and courteous demeanor always., Accurately answers inquiries from potential guests and accepts hotel reservations., Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency., Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion., Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Aafes Exchange, Dobbins ARB, GA, Customer Service Representative, 07/2019 - 07/2022, Assisted customers with a warm and professional attitude., Answered general questions., Responsible for cashier duties., Answered calls from customers., Provided policy and service information.
• Astro Holding, Fayetteville, NC, Assistant Manager / Customer Service, 11/2019 - 03/2020, Keep neat, accurate and current records, create schedules, prepare bank deposits, and open and close the store., Ensure a clean, organized and efficient establishment., Provide leadership by creating a positive work environment and building effective employee relationships.
• Burlington Shoes, Fayetteville, NC, Key Holder / Customer Service, 04/2018 - 11/2019, Provided support to management team by completing daily tasks including opening and closing the establishment., Supervised sales floor, assisted with merchandising, and monitored inventory levels., Communicated store priorities and delegated tasks.
• Badcock Home Furniture and More, Raeford, NC, Retail Sales / Customer Service, 04/2018 - 04/2019, Rang up sales at register, accepted payments, and bagged merchandise., Greeted customers upon entering the store and stayed aware of the inventory available in the store., Assisted in processing and replenishing merchandise, monitored floor stock, and kept store inviting.
• Belk, Fayetteville, NC, Retail Sales / Customer Service, 05/2016 - 05/2017, Rang up sales at register, accepted payments, and bagged merchandise., Greeted customers upon entering the store and stayed aware of the inventory available in the store., Assisted in processing and replenishing merchandise, monitored floor stock, and kept store inviting.
• Metro PCS, Hopewell, VA, Sales Associate / Customer Service, 11/2014 - 02/2016, Greeted customers and answered questions regarding services and products., Helped locate products, checked prices on merchandise, and stocked and organized shelves and displays., Worked as a team member and provided assistance when needed., Comfortable working in fast-paced environment with diverse customers and staff members.
• Sherwin-Williams, Hopewell, VA, Sales Associate / Customer Service, 05/2013 - 12/2015, Interacted with customers in a positive manner and demonstrated a high level of customer service., Worked as a team member to ensure customers received the best possible service., Followed all policies as they related to customer confidentiality and stocked shelves.
• K-Mart, Colonial Heights, VA, Customer Service Desk Representative, 05/2012 - 05/2013, Served as direct point of contact, and delivered strong customer service with a positive, professional attitude., Operated cash register, accepted payments, and processed layaways, returns, and exchanges., Ensured accuracy of cash drawer and kept work area clean and organized., Worked as part of a team and interacted with diverse customers and staff members.

• Accounting
• Payroll
• Banking Systems
• Healthcare Law
• HIPAA Compliance
• Charting
• Filing
• Practice Structure
• Processing Co-Payments
• Human Resource Management
• Organizational Improvements
• Appointment Scheduling
• Insurance Billing Procedures
• CMS1450
• UB04
• CMS1500
• Healthcare Claim Cycle
• Insurance Verification
• Interpersonal Professional Communications
• Business Office Operations
• Medical Office Procedures
• Medical Practice Management Systems
• Leadership & Management
• Medical Terminology
• Anatomy & Physiology

• Basic Life Support (BLS) Certification - American Heart Association.
• Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
• OSHA Certified
• Certified Medical Assistant (CMA)
• Certified Nursing Assistant (CNA)