Excel, Word, PowerPoint
TRICEIA NURSE-CAMPBELL
Gaithersburg,MD
Summary
SENIOR DIRECTOR, Growth-minded, innovative, and collaborative executive with sound experience in health program promotion, strategic planning, project management, and program development. Capable of coordinating the implementation of health programs designed to improve healthcare safety and identify areas of improvement. Experience developing and executing project plans, influencing resource allocation, and collaborating with stakeholders to identify best practices and manage critical analysis. Commitment to identifying and resolving customer-facing issues to achieve customer satisfaction in vulnerable populations. Success developing staff by providing comprehensive training in an open and motivational environment. Offering excellent communication and good judgment. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Manager of Social Work Services
FRESENIUS KIDNEY CARE
Washington , DC
01.2016 - Current
- Lead and direct 10 master’s prepared, licensed social workers in 16 Washington DC., and Southern, MD dialysis clinics
- Implement strategic plans to meet clinical quality initiatives
- Partner with executives and managers to lead, support, and influence safety and quality initiatives
- Create and present training to Directors, Managers, Nurses, Social Workers, Dieticians, and customer-facing technicians
- Conduct performance appraisals and recommend advancement and compensatory changes
- Utilize Microsoft Teams to organize, meet, and communicate with staff and other IDT members
- Identified areas of improvement and devised action plans by monitoring utilization trends in quality dashboards of 16 clinics
- Negotiated, decided, and coordinated social work changes affecting programs by making decisions regarding work problems
- Ensured smooth execution of quality and social work initiatives and interventions by identifying process improvements
- Built top-performing team by recruiting, hiring, and training qualified staff to provide direct care to patients
- Improved clinical quality performance by designing and implementing strategic and tactical recommendations
- Solidified relationships with affiliate organizations, key stakeholders, and community members
- Enabled 75% of clinics to improve facility level processes in two of four areas by identifying knowledge gaps and areas to train clinical staff leading to improved outcomes, reduced hospitalizations, and improved patient health outcomes.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Attended over 100 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Public Health Intern
CHILDREN'S NATIONAL HOSPITAL
Washington , DC
08.2021 - 07.2022
- Collaborated with Dr. Essel to design10 modules guides for 4th-year medical students at GW, Howard University on how to be culturally aware and sensitive when dealing with families and individuals in DMV area experiencing food insecurity.
- Assisted with development of training materials.
- Identified ways to promoted training modules
Weekend Social Worker
DOCTOR'S COMMUNITY HOSPITAL
LANHAM, MD
06.2010 - 09.2017
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Explained medical care options to help families make informed healthcare decisions.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
Social Work Consultant
DUBOLS HOME CARE
LAUREL, MD
07.2010 - 07.2016
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Visited homes and agencies to provide support and case management services to clients.
- Identified community resources to support clients.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting over 50 clients in acquiring needed aid.
Director of Social Work
BETHESDA HEALTH & REHABILITATION CENTER
Bethesda, MD
01.2010 - 01.2016
- Oversaw social work department for 200-bed nursing and rehab facility
- Maintained positive relationships with staff, senior leaders, and medical staff
- Achieved planned objectives by collaborating with clinical disciplines and medical personnel
- Encouraged team building through open communication and positive working relationships with employees
- Solidified long-term relationships with affiliates, stakeholders, and members of community.
- Built and sustained trusting client relationships.
- Developed and implemented departmental goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
- Helped develop monthly schedules and assignments.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Conducted community workshops to promote different programs and educate public on available services.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared, monitored and evaluated departmental budgets and kept operations compliant with allocated funding.
- Planned and monitored staff hiring, disciplinary actions and continuing education initiatives.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Senior Director Dementia Care
MORNINGSIDE HOUSE ASSISTED LIVING FACILITY
Columbia, MD
06.2006 - 01.2010
- Created alternative staffing program addressing staffing shortages among facility RNs and licensed geriatric nursing assistants
- Recruited, hired, and trained staff providing direct care to patients
- Directed staff on community operations
- Overhauled dementia care units including locked unit for personnel with cognitive impairment
- Piloted dining program – Dining with Dignity – for memory-impaired and dementia patients later adopted across company
- Maintained compliance with state and federal regulations
- Ensured open communication with residents, families, and friends to promote cohesive environment
- Resolved complaints in accordance with community policies to maintain satisfaction of care received in community.
- Met with department supervisors and provided staff support to attain organizational goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Adult Protective Services Investigator
MD DEPARTMENT OF HEALTH & HUMAN SERVICES
Landover, MD
05.2004 - 09.2006
- Investigated cases of reported elderly abuse in accordance with legal standards.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
Company Owner
FOR HIS CHILD
SPRINGDALE, MD
01.1989 - 11.2009
- Managed day-to-day business operations.
- Offered Alzheimer's Education and Training to prospective business ALF Owners
- Supported company goals through careful reinvestment of profits.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Social Services Manager
CITIZENS COUNSELING & DELIVERY SERVICES
Washington, DC
01.2001 - 01.2005
- Oversaw social work department in community senior center
- Maintained positive relationships with customers, senior leaders, and medical staff
- Served as expert on various topics related to vulnerable senior populations
- Improved health of seniors 60+ by managing home-delivered meals program
- Spearheaded launch of Home Delivered Meals Program for seniors living in Ward 7
- Internships
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Identified community resources to support clients.
Community Support Specialist
MELWOOD INC
Upper Marlboro, MD
02.1999 - 07.2001
- Assist adults with disabilities to live and work in their communities.
- Liaised with community members, recommending resources and programs.
- Assisted in implementation of community support services in alignment with needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
Social Work Intern
OFFICE ON AGING
Washington, DC
01.2000 - 12.2000
- Piloted initiative for area banks to cooperate with APS
- Wrote proposal evaluating senior transportation services
- Collaborated with Deputy Assistant to create HIV / AIDS webpage.
Program Manager
L.I.F.E., INC
LAPLATA, MD
11.1998 - 11.2000
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Devised creative solutions to critical customer and user needs.
- Designed and developed programs and projects for dissemination to personnel.
- Identified program obstacles and communicated possible impacts to team.
Education
Master of Science - Public Health
George Washington , Milken Institute of Public Hea
Washington DC 01.2020 - 05.2022
Master of Arts - Social Work
Howard University
Washington DC 08.2000 - 12.2002
Ph.D. - Human Services
Walden University
Minneapolis, MN 05.2001 -
Bachelor of Arts - Psychology
UNIVERSITY OF DISTRICT OF COLUMBIA
Washington DC 08.1988 - 05.1999
Skills
Core Skills
Health Communication, Marketing, Program Management, Strategic Planning, Project Management, Leadership, Process Improvement, Resource Management, Conflict Resolution, Staff Development, Relationship Management, Emotional Intelligence, Population Management, Public Speaking, Budget Management, Time Management, Presentations, Microsoft Office Suite
Awareness campaigns
Community education
Nonprofit marketing
Health education classes
Prevention strategies
Presentation skills
Program support
Community outreach
Critical Thinking
Cultural Awareness
Affiliations
BASIC ACCOUNTING, CERTIFIED ALZHEIMER’S EDUCATOR & GUEST SPEAKER, PROGRAM MANAGER, CERTIFIED KIDNEY SMART EDUCATOR
LICENSURE: LICENSED MASTER SOCIAL WORKER (MD, DC, VA), LICENSED ASSISTED LIVING MANAGER
Organizations & Affiliations
NATIONAL ASSOCIATION OF SOCIAL WORKERS (NASW)
Software
Certification
Lean Six Sigma- Yellow Belt
Timeline
Public Health Intern
CHILDREN'S NATIONAL HOSPITAL
08.2021 - 07.2022
Lean Six Sigma- Yellow Belt
08-2021
Master of Science - Public Health
George Washington , Milken Institute of Public Hea
01.2020 - 05.2022
Manager of Social Work Services
FRESENIUS KIDNEY CARE
01.2016 - Current
Social Work Consultant
DUBOLS HOME CARE
07.2010 - 07.2016
Weekend Social Worker
DOCTOR'S COMMUNITY HOSPITAL
06.2010 - 09.2017
Director of Social Work
BETHESDA HEALTH & REHABILITATION CENTER
01.2010 - 01.2016
Senior Director Dementia Care
MORNINGSIDE HOUSE ASSISTED LIVING FACILITY
06.2006 - 01.2010
Adult Protective Services Investigator
MD DEPARTMENT OF HEALTH & HUMAN SERVICES
05.2004 - 09.2006
Ph.D. - Human Services
Walden University
05.2001 -
Social Services Manager
CITIZENS COUNSELING & DELIVERY SERVICES
01.2001 - 01.2005
Master of Arts - Social Work
Howard University
08.2000 - 12.2002
Social Work Intern
OFFICE ON AGING
01.2000 - 12.2000
Community Support Specialist
MELWOOD INC
02.1999 - 07.2001
Program Manager
L.I.F.E., INC
11.1998 - 11.2000
Company Owner
FOR HIS CHILD
01.1989 - 11.2009
Bachelor of Arts - Psychology
UNIVERSITY OF DISTRICT OF COLUMBIA
08.1988 - 05.1999