Trich Himmelmann
Strategic Leader- Customer Solutions
Fleming Island,FL
Work Preference
Summary
Dedicated professional with proven track record in customer engagement, delivering impactful solutions and fostering strong client relationships. Strategic leader known for strong focus on team collaboration and achieving results. Demonstrated ability to utilize problem-solving skills and effective communication to achieve results. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and building customer loyalty.
Overview
31
31
years of professional experience
Work History
Integrated Operations Leader
Kelly Services
02.2014 - 10.2025
- Responsible for administration and oversight of the contingent labor program for a Fortune 500 customer.
- Managed the customer's global contingent labor program that included over 500 contractors and a dozen locations.
- Primary point of contact for customer's staffing needs and solutions, escalation and problem resolution.
- Facilitated collaboration across global teams to drive best practices, customer engagement and continuous improvement.
- Provided strategic customer consultation and problem solving recommendations with a focus on innovation and continuous improvement.
- Cultivated and strengthened client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with internal and external stakeholders to deliver a scalable, efficient, and sustainable service delivery plan.
- Identified and implemented innovative programs to increase customer satisfaction and loyalty.
- Utilized CRM tools (HubSpot, Salesforce and Microsoft Dynamics D365) for business development activities.
Talent Solutions Leader
Kelly Services
11.2004 - 02.2014
- On-site leader responsible for customer's contingent labor workforce (400+).
- Developed and implemented strategic initiatives to optimize resource allocation and improve service delivery.
- Developed strategic initiatives to optimize recruitment processes and improve client satisfaction.
- Implemented process improvements that reduced turnaround time on staffing requests.
- Collaborated with clients to understand needs and deliver tailored workforce solutions effectively.
- Demonstrated ability to motivate, lead and mentor team members.
- Excelled in creating a positive work environment that promoted collaboration and innovation.
- Utilized strong interpersonal skills to build relationships with all levels of the organization.
- Provided ongoing coaching and feedback, empowering team members to excel and reach full potential.
- Oversaw project management efforts, coordinating resources and timelines for successful outcomes.
- Assisted in recruiting, hiring and training of team members.
District Director
Spherion
05.2000 - 05.2003
- Hired, trained and mentored personnel for 5 Branch offices while overseeing a flexible workforce of 500+.
- Directed district operations to optimize workforce performance and enhance operational efficiency across multiple locations.
- Cultivated strong relationships with clients to identify needs and deliver tailored staffing solutions effectively.
- Led strategic initiatives to improve process workflows, driving significant enhancements in service delivery standards.
- Analyzed market trends and competitor activities to inform strategic planning and resource allocation decisions.
- Collaborated with cross-functional teams to implement innovative recruitment strategies, increasing candidate engagement rates.
Vice President of Operations
Interim Personnel
02.1995 - 05.2000
- Leadership responsibility for a contingent staffing franchise of 6 offices.
- Collaborated with cross-functional teams to develop innovative solutions that addressed key operational challenges.
- Mentored staff on best practices in operations management, fostering a culture of continuous improvement and teamwork.
- Cultivated stakeholder relationships to facilitate effective communication and support for organizational initiatives and goals.
- Led teams to drive operational excellence and deliver customer satisfaction.
- Developed meaningful partnerships with key customers resulting in increased customer satisfaction ratings.
- Designed and implemented financial strategies to maximize profits.
Education
Bachelor of Science (B.S.) - Psychology
University of Florida
Gainesville, FL, US05.1988
Skills
- Customer relationship management
- Strategic account development
- Client base retention and loyalty
- Team leadership
- Process optimization
- Continuous improvement
- Innovation and creativity
- Cross-functional coordination
- Business development and planning
- Problem-solving aptitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Integrated Operations Leader
Kelly Services
02.2014 - 10.2025
Talent Solutions Leader
Kelly Services
11.2004 - 02.2014
District Director
Spherion
05.2000 - 05.2003
Vice President of Operations
Interim Personnel
02.1995 - 05.2000
Bachelor of Science (B.S.) - Psychology
University of Florida