Tricha Nared
Fairborn,OH
Summary
Positive and upbeat Guest Service Agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Envoy Air Inc.
Vandalia, OH
12.2022 - Current
- Ensured smooth customer experience by assisting with ticketing inquiries and transactions.
- Ensured passenger satisfaction through attentive customer service provided at the ticket counter, undertaking responsibilities such as luggage check-in and boarding pass issuance.
- Verified passenger identification documents for international flights.
- Processed reservation changes and cancellations for customers.
- Assisted travelers with special needs or requests during check-in process.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
Guest Service Agent
Tru By Hilton
Huber Heights, OH
10.2021 - Current
- Ensured a positive guest experience by extending friendly and hospitable greetings.
- Responded to customer queries regarding hotel amenities, services and nearby points of interest.
- Ensured accurate and efficient registration of guests into the computer system.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
Education
High School Diploma -
Xenia High School
Xenia, OH06-2002
Skills
- Customer Service
- Report Preparation
- Information Protection
- Property Security
- Guest Relations
- Concierge support
- Reservation Management
- Data Entry
- Issue Resolution
- First Aid Training
- Detail Oriented
Certification
- Certification of Real Estate from Hondros Collage of Real Estate
References
References available upon request.
Timeline
Guest Service Representative
Envoy Air Inc.
12.2022 - Current
Guest Service Agent
Tru By Hilton
10.2021 - Current
High School Diploma -
Xenia High School
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