Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Photography
Event Planning
Work Availability
Writing
Quote
Photography
Event Planner
Event Planning
Writing
BusinessAnalyst
Trichel Thomas

Trichel Thomas

Jersey City,NJ

Summary

Guest-oriented Concierge offering over 1+ years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Concierge position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Concierge

DVORA
Jersey City, NJ
06.2022 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Logged packages into and out of computer.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed over 30-40 phone calls per day efficiently and effective manner.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Merchandising Specialist

Old Navy
Brooklyn, NY
01.2017 - 09.2019
  • Anticipated consumer buying patterns to create purchase and inventory plan
  • Supplied daily support to buyer and assistant buyer
  • Arranged merchandise in alignment with store planogram
  • Optimized store displays and appearance via strategic merchandising
  • Changed displays to reflect new promotions
  • Merchandised new stock to appeal to customers, grab attention and drive sales
  • Maintained product inventory and reordered items
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
  • Consistently put customers first by handling needs with sense of urgency and compassion
  • Managed approximately 30+ calls per day for customers

Sales Associate

TJX Companies
Brooklyn, NY
01.2016 - 01.2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Sold various products by explaining unique features and educating customers on proper application
  • Helped average of 40+ customers per day by responding to inquiries and locating products

Education

High School Diploma -

Brooklyn Academy of Science And The Environment
Brooklyn, NY
06.2016

Skills

  • Problem Solving/Critical thinking
  • Verbal,Written and Visual communication
  • Personable
  • Goal Oriented
  • Customer Experience
  • Guest Services
  • Determined
  • Management

Accomplishments

  • Graduated High School.
  • Received Promotion within 1 year as A Lead Sales Associate for Old Navy.
  • Increased Sales due to my ability to assist Consumers in a timely and proficient manner.

Timeline

Concierge

DVORA
06.2022 - Current

Merchandising Specialist

Old Navy
01.2017 - 09.2019

Sales Associate

TJX Companies
01.2016 - 01.2017

High School Diploma -

Brooklyn Academy of Science And The Environment

Photography

I'm a self starter at photography, I always had an interest in art in general but, I gravitated mostly to photography when I started to truly understand the meaning of photography itself, to me it is more about creating a captivating and lasting moment to have for nostalgic purposes. Society has become so developed that everyone is a self proclaimed photographer for their own reasons and not the reasons behind the art of photography, when the art of photography is understood then you have a true respect and understanding for the art and being a photographer.

Event Planning

Event Planning came naturally to my liking because of my strong respect for organization and attention to detail, throughout my life I carry these two important aspect of skills with me because it plays an important role of the way I lead my life and where I expect to be. Attention to detail is a life skills you need for work and your personal life it helps you put things into aspect to know where needs improvement and where to take away or add. Organization goes hand in hand with attention to detail, it lets you put things to and according to their level of importance and status.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Writing

I recently during the COVID-19 pandemic took my interest in writing more serious, when all I had to desert to was social media and my thoughts on different topics in society and around the world. I personally am not a big speaker but on importance I do speak. Writing is my preferred way of expression and communication, to me writing is more personal and it gives you time to gather all of your thoughts and ideas to express in a more professional, timely and important manner. Music and Letters are the two that I take interest in writing.

Quote

Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford

Photography

I'm a self starter at photography, I always had an interest in art in general but, I gravitated mostly to photography when I started to truly understand the meaning of photography itself, to me it is more about creating a captivating and lasting moment to have for nostalgic purposes. Society has become so developed that everyone is a self proclaimed photographer for their own reasons and not the reasons behind the art of photography, when the art of photography is understood then you have a true respect and understanding for the art and being a photographer.

Event Planner

Event Planning

Event Planning

Event Planning came naturally to my liking because of my strong respect for organization and attention to detail, throughout my life I carry these two important aspect of skills with me because it plays an important role of the way I lead my life and where I expect to be. Attention to detail is a life skills you need for work and your personal life it helps you put things into aspect to know where needs improvement and where to take away or add. Organization goes hand in hand with attention to detail, it lets you put things to and according to their level of importance and status.

Writing

I recently during the COVID-19 pandemic took my interest in writing more serious, when all I had to desert to was social media and my thoughts on different topics in society and around the world. I personally am not a big speaker but on importance I do speak. Writing is my preferred way of expression and communication, to me writing is more personal and it gives you time to gather all of your thoughts and ideas to express in a more professional, timely and important manner. Music and Letters are the two that I take interest in writing.

Trichel Thomas