Trichelle Hanna
Great Lakes,IL
Summary
Detail-oriented HR Assistant with 11 years of experience in client-facing roles, administrative support, and problem-solving. Proven ability to manage HR-related tasks such as employee onboarding, benefits administration, and records management. Skilled in coordinating with internal teams to enhance employee satisfaction and streamline processes. Seeking to leverage administrative and customer service skills in an HR Assistant position.
Overview
13
13
years of professional experience
Work History
HR Support Specialist
Oracle
06.2019 - Current
- Collaborated with HR teams to maintain and update employee records, ensuring data accuracy and confidentiality
- Supported employee on-boarding processes by coordinating background checks, new hire documentation, and orientation sessions
- Handled benefits-related inquiries and resolved employee concerns related to payroll, benefits eligibility, and enrollment
- Improved on-boarding efficiency by 20% by streamlining the document preparation and orientation process, resulting in a faster integration of new hires.
HR Administrative Assistant
Pure Health Solutions, Inc.
02.2018 - 04.2019
- Processed and maintained employee records, including personal data, benefits enrollment, and attendance tracking
- Assisted HR managers in the recruitment process by scheduling interviews, conducting reference checks, and preparing job offer documentation
- Maintained and updated records for over 300 employees, with 0 errors in HRIS data entry.
- Supported new hire on-boarding by preparing necessary documentation and coordinating orientation programs.
Employee Relations Specialist
Computer Sciences Corporation
03.2016 - 11.2017
- Acted as a liaison between employees and management, addressing employee concerns and escalating issues to HR leadership as needed
- Assisted in administering employee benefits programs, including health insurance, retirement plans, and leave management
- Facilitated exit interviews and tracked turnover trends to provide actionable insights to HR managers
- Assisted in resolving 90% of employee relations issues within 48 hours, improving employee satisfaction by 10%.
HR Service Representative
CDW
09.2013 - 12.2015
- Managed employee inquiries regarding payroll, benefits, and company policies, providing timely and accurate resolutions
- Supported HR team with performance review processes by tracking evaluation completion and gathering feedback
- Streamlined data entry processes, reducing time spent on employee records updates by 25%.
- Developed training materials for onboarding new employees, ensuring smooth transitions and reducing turnover rates.
Benefits Enrollment Specialist
Aon Hewitt
04.2012 - 07.2013
- Guided employees through the benefits enrollment process, providing clear explanations of health plan options and eligibility criteria
- Processed claims and resolved inquiries related to benefits coverage, working closely with HR and insurance providers
- Monitored and processed enrollment data for 250+ employees during open enrollment periods, ensuring 100% compliance with legal and company standards.
- Tracked and reported enrollment data to ensure compliance with company policies and legal regulations.
Education
High School Diploma -
Zion Benton Township High School
Zion, IL06.2006
Skills
- Employee Onboarding & Offboarding
- Benefits Administration
- Payroll Management
- HRIS & Records Management
- Recruitment Coordination
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- Google Workspace
- Employee Relations
- Compliance & Documentation
- Oracle, Jira, CRM Systems
Timeline
HR Support Specialist
Oracle
06.2019 - Current
HR Administrative Assistant
Pure Health Solutions, Inc.
02.2018 - 04.2019
Employee Relations Specialist
Computer Sciences Corporation
03.2016 - 11.2017
HR Service Representative
CDW
09.2013 - 12.2015
Benefits Enrollment Specialist
Aon Hewitt
04.2012 - 07.2013
High School Diploma -
Zion Benton Township High School
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