Tricia Anthony
Fishers,IN
Summary
Results-driven Vice President with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. More than 23 years experience of excellent employee development, customer service and analytics skills. Dedicated to assisting clients and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
23
23
years of professional experience
Work History
Vice President and Banking Center Manager
National Bank Of Indianapolis
05.2001 - Current
- Increased company growth through collaboration with bank's service departments.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Fostered new business through participation in community events and initiating communications with prospective clients via phone and email.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Created customer support strategies to increase customer retention.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Liaised between customers and organization with particular focus on working with service departments.
- Created training guides and in-person training to improve customer user experience in the online banking environment.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Managed existing client relationships, keeping accounts, information and documents in conformance with compliance standards.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Monitored customer onboarding and addressed customer inquiries with timely and accurate updates.
Education
No Degree - Civil Engineering
Vincennes University
Vincennes, INNo Degree - Civil Engineering
Purdue University
West Lafayette, INSkills
- Customer Retention
- Relationship Building and Management
- Customer Satisfaction
- Self Motivation
- Adaptability and Flexibility
- Empathy
- Problem Solving
- Critical and Analytical Thinking
- Organizational and Time Management Skills
- Teamwork and Collaboration
- Excellent Communication
- Customer Relationship Management
- Client renewals and prospecting
Timeline
Vice President and Banking Center Manager
National Bank Of Indianapolis
05.2001 - Current
No Degree - Civil Engineering
Vincennes University
No Degree - Civil Engineering
Purdue University
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