Tricia Ashmore
Sumner,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Practice Manager
Lakeland Veterinary Hospital
Lake Tapps, WA
08.2024 - Current
- Maintained financial records, including billing and accounts receivable and payable.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Lead Receptionist/Office Manager
Lakeland Veterinary Hospital
Lake Tapps, WA
11.2020 - 08.2024
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Monitored office supplies inventory levels and placed orders when necessary.
- Maintained accurate records of accounts receivable and payable transactions.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Reconciled daily cash receipts with bank deposits.
Receptionist
University Place Veterinary Hospital
University Place, WA
11.2018 - 06.2020
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed payments from clients including cash, credit cards, and checks.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
Education
Associate of Arts - Business Education
Green River Community College
Auburn, WASkills
- Personnel Management
- Profit improvement
- Facility Maintenance
- Account reconciliation
- Relationship building
- Schedule Coordination
Timeline
Practice Manager
Lakeland Veterinary Hospital
08.2024 - Current
Lead Receptionist/Office Manager
Lakeland Veterinary Hospital
11.2020 - 08.2024
Receptionist
University Place Veterinary Hospital
11.2018 - 06.2020
Associate of Arts - Business Education
Green River Community College
Similar Profiles
Mackenzie MotzMackenzie Motz
Veterinary Assistant/Technician at Rice Creek Animal HospitalVeterinary Assistant/Technician at Rice Creek Animal Hospital
Lily HoLily Ho
Practice Manager at American Veterinary Group (UrgentVet Lakeland)Practice Manager at American Veterinary Group (UrgentVet Lakeland)
Abigail BarnesAbigail Barnes
Patient Care Technician at Lakeland Regional HospitalPatient Care Technician at Lakeland Regional Hospital
Ann HartsockAnn Hartsock
Systems Analyst at Allied Solutions LLCSystems Analyst at Allied Solutions LLC
Darci VojirDarci Vojir
Girls Soccer C Team Coach at Sumner-Bonney Lake School DistrictGirls Soccer C Team Coach at Sumner-Bonney Lake School District