Tricia Barker
Hudson,FL
Summary
Accomplished Sales Associate dependable in building customer base and exceeding business goals. Well-versed in products and customer engagement strategies. Pursues opportunities to build connections, increase revenue and cement loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Subject Matter Expert
The Home Depot
Vitural
11.2021 - Current
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared and presented supplementary learning material to support structured lessons.
- Facilitated product development with implementation of standard best practices.
HDMS Closing Sales/Store & Universal CSR
The Home Depot
Hudson, FL
01.2021 - Current
- Implemented sales strategies that established relationships with customers.
- Explained technical information to customers in easy to understand language.
- Proactively identified solutions for customers experiencing issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Flooring Specialist
The Home Depot
East Port Richey, FL
04.2019 - 01.2021
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
PRO Sales
The Home Depot
Grove City, OH
08.2014 - 04.2019
- Maintained consistent sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Drove team revenue totals by bringing in top sales numbers.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Education
Associate of Science - Aircraft Maintenance
Columbus State Community College
Columbus, OH2009
Realtors License - Real Estate Development
Hondros College of Business
Westerville, OH2006
High School Diploma -
Franklin Heights High School
Columbus, OH06.1994
Skills
- Analytical and Critical Thinking
- Performance Assessment and Improvement
- Customer Service
- Invoice Preparation
- File Organization
- Data Entry
- Sound Judgment
- Customer Relations
- Sales Conversion
- Sales Techniques
- Training Method Development
- Orientation and Onboarding
- Instructional Techniques
Timeline
Subject Matter Expert
The Home Depot
11.2021 - Current
HDMS Closing Sales/Store & Universal CSR
The Home Depot
01.2021 - Current
Flooring Specialist
The Home Depot
04.2019 - 01.2021
PRO Sales
The Home Depot
08.2014 - 04.2019
Associate of Science - Aircraft Maintenance
Columbus State Community College
Realtors License - Real Estate Development
Hondros College of Business
High School Diploma -
Franklin Heights High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
Comeulia FurniceComeulia Furnice
Registered Medical Assistant at Manatee HospitalRegistered Medical Assistant at Manatee Hospital