Tricia Bergeron
Ruidoso,NM
Summary
I am an educated and well-rounded individual with experience in many fields and capacities. In all of my employment, I have found that my experienced has helped me with managing office communications, schedules, and records. Strong at utilizing my focus and attention to detail to ensure smooth office and business operations. My references can attest to my ongoing track record of effective communication in dynamic and constantly changing environments, my ability to adapt at ease, and strive for excellence. I take pride in the things that I do. I am not afraid to offer or ask for help when needed. Easily receptive to constructive criticism and offer ideas for improvement to streamline workflow as best as possible with the tools at hand.
Overview
12
12
years of professional experience
Work History
Caregiver and Behavior Specialist
Private Employer - Nick Nanz
08.2023 - Current
- Caring for three special needs children ages 4, 12, and 13. My main client is the oldest and has Down's Syndrome with slight Autism and several co-occurring diagnoses. The middle client has severe autism and has difficulty with comprehension, lack of emotional awareness, and difficulty communication. The youngest has mobility problems in his left hand and is clumsy due to his own diagnoses.
- I assist with activities of daily living, promoting independence and quality of life and teach good hygiene and sanitation practices.
- Clean house, running household errands, laundry duties, meal planning, and grocery shopping.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Recognize and report abnormalities or changes in patients' health or behavior decline or improvement.
- Collaborate with educational team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- I participate in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided including a yearly Down's Syndrom conference and training.
- Develop engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Attend and help insure attendance and improvement of behaviors through LEAD horse therapy.
- Behavior modification, boundary setting, and overall symptom management and assist in clients' understanding to their best abilities.
Bartender and Special Events
Ruidoso Racetrack and Casino
04.2022 - 11.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- I have built great rapport with the many regular customers, owners, jockeys, agents, and staff of all levels.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender and Special Events
MCM Elegante and Convention Center
08.2021 - 04.2022
- Bartending, inventory, and event planning.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with vendors to manage orders and negotiate costs.
Server and Bartender
Casa Blanca Restaurant
08.2018 - 08.2021
- Serving duties, POS maintenance, and bartending
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders sent to kitchen employees for preparation.
- Assisted in selling items that were soon to be discontinued or over stocked, thus aiding in reduction of waste and helped manage overhead costs.
Food Server
Farleys Food Fun & Pub
03.2018 - 07.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Wrote training manuals for various types of employees and positions according to strict company guidelines and protocols.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
Live in Caregiver
Private Caregiver
03.2016 - 02.2018
- Budgeting, shopping, and assistance with bill pay.
- Transport to medical appointments etc.
- Meal preparation and housekeeping.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Assisted clients in managing chronic conditions through close monitoring, lifestyle modifications, and adherence to prescribed treatments.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
Support Services Program Manager/Service Coordinator
Newlife Homes Inc.
08.2015 - 03.2016
- Supervising three Service Coordinators throughout 5 properties and running a Continuum of Care program funded through HUD- including HMIS input, reporting outcomes to funders, grant writing and renewals, response and corrections of audit findings, and APR completion/corrections.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Community Support Worker
St. Martin's Hospitality Center
07.2013 - 08.2015
- Case management in both Comprehensive Recovery Team and Self-Sufficiency programs, home visits, teaching seeking safety and early recovery groups, billing to Medicaid, mental health court, homeless court, and donation gathering/disbursement.
- Safety and HIPPA/CFR42 training yearly for staff.
- Stone Soup Committee, Safety Committee, and Summer Picnic Committee member.
Visitation Monitor
Family Services for Children
04.2013 - 10.2013
- Monitoring supervised visits, notating visits, and reporting for court appearances.
- Ensured child safety at all times, taking immediate action when necessary to prevent harm or discomfort.
- Collaborated with case managers to ensure relevant information was shared with appropriate parties.
- Communicated effectively with colleagues regarding pertinent information needed for successful case coordination.
- Enhanced visitation experiences by maintaining a safe and comfortable environment for children and their families.
- Reduced conflicts during visits by mediating disagreements objectively and calmly.
- Created a welcoming atmosphere at the visitation center, ensuring cleanliness and organization for a user-friendly experience.
- Providing a neutral and unbiased presence to all participants, ensuring that the visitation process was fair and impartial for all parties involved.
- Assisted in developing visitation schedules that accommodated the needs of all parties involved.
- Promoted positive parent-child relationships by encouraging open communication during supervised visits.
- Increased compliance with court-ordered guidelines by educating clients on the importance of following established protocols.
- Provided feedback on visitation progress to supervisors, enabling continuous improvement in service delivery.
- Worked closely with social workers, therapists, and legal professionals as part of an integrated team focused on promoting child wellbeing.
Education
Bachelor of Arts - Psychology And Criminal Justice
New Mexico State University
Las Cruces, NM05-2010
High School Diploma - undefined
Ruidoso High School
Ruidoso, NM01.2005
Skills
- Effective communication
- Quick problem-solving skills
- Works well with others and independently
Proficient in computer applications and software
- Verbal and written communication skills
- Optimal record-keeping abilities
- Good with mediation and de-escalation
- Friendly and skilled at building rapport
Timeline
Caregiver and Behavior Specialist
Private Employer - Nick Nanz
08.2023 - Current
Bartender and Special Events
Ruidoso Racetrack and Casino
04.2022 - 11.2023
Bartender and Special Events
MCM Elegante and Convention Center
08.2021 - 04.2022
Server and Bartender
Casa Blanca Restaurant
08.2018 - 08.2021
Food Server
Farleys Food Fun & Pub
03.2018 - 07.2020
Live in Caregiver
Private Caregiver
03.2016 - 02.2018
Support Services Program Manager/Service Coordinator
Newlife Homes Inc.
08.2015 - 03.2016
Community Support Worker
St. Martin's Hospitality Center
07.2013 - 08.2015
Visitation Monitor
Family Services for Children
04.2013 - 10.2013
High School Diploma - undefined
Ruidoso High School
Bachelor of Arts - Psychology And Criminal Justice
New Mexico State University
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