Summary
Overview
Work History
Skills
Timeline
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Tricia Bernal

Smithville,TX

Summary

Dynamic marketing professional with a proven track record at Chick-fil-A, excelling in effective customer communication and service planning. Adept at fostering relationships and enhancing brand presence through innovative event activation and strategic initiatives. Proficient in Microsoft Excel, I consistently drive positive outcomes while supporting team objectives and community engagement. To do all things and treat all people with the utmost care.

Overview

21
21
years of professional experience

Work History

Marketing Coordinator

Chick-fil-A
Bastrop, Texas
10.2023 - Current
  • The Brand Growth Coordinator at Chick-fil-A Bastrop exists to support our restaurant’s overall hospitality, marketing, and care strategies to make a positive impact in our team, our business, our guests, and our community. I partner with our Executive Team Leader of Sales and Brand Growth to support their initiatives, while owning certain tasks independently.
  • Plan & execute regular “Toddler Time” Tuesday mornings.
  • Refresh Dining Room flowers 2x-3x per month.
  • Assist ETL of SBG in all POP installation and restaurant decorations.
  • Support SBG in the activation of restaurant events, such as Sunshine Days and Evergreen special events.

Women’s Director

Life Center Church
Bastrop, TX
02.2020 - Current
  • Provided pastoral care to church members, including counseling, prayer, and support.
  • Organized and facilitated small group meetings for Bible study and fellowship.
  • Conducted regular staff meetings to ensure effective communication between church personnel.
  • Assisted in developing budgets for all ministries of the church, and monitored financial performance against budget goals.
  • Coordinated special events such as baptisms, weddings, funerals, revivals, and retreats.

Teacher's Assistant

Emmanuel Lutheran Day School
Pflugerville, TX
06.2018 - 08.2019
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated daily tasks between teachers and other staff members.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.

Sunday School Teacher

Templo Marantha Church
Austin, TX
02.2014 - 08.2019
  • Organized and facilitated Sunday School classes for children ages 4 to 12 years old.
  • Provided weekly lessons based on Biblical teachings and stories.
  • Managed classroom supplies inventory, equipment, and materials necessary for teaching activities.

Sears Call Center Manager

Sears
Round Rock, TX
12.2003 - 06.2015
  • Created and implemented procedures for handling customer inquiries and complaints.
  • Developed and maintained a team of call center representatives to meet performance standards.
  • Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.

Skills

  • Effective Customer Communication
  • Proficient in Microsoft, Excel and Outlook
  • Service Planning
  • Written and Verbal Communication
  • Relationship Building

Timeline

Marketing Coordinator

Chick-fil-A
10.2023 - Current

Women’s Director

Life Center Church
02.2020 - Current

Teacher's Assistant

Emmanuel Lutheran Day School
06.2018 - 08.2019

Sunday School Teacher

Templo Marantha Church
02.2014 - 08.2019

Sears Call Center Manager

Sears
12.2003 - 06.2015

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Tricia Bernal