Summary
Overview
Work History
Education
Skills
Timeline
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Tricia Bernard

Lake Charles,LA

Summary

Apparel Lead/Key Holder who is highly energetic, outgoing and detailed-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Overview

29
29
years of professional experience

Work History

Apparel Team Lead/Key Holder

Dick Sporting Goods
04.2023 - Current
  • Managed daily operations, including opening and closing procedures, and cash handling.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Assisted in implementation and maintenance of planograms.
  • Opened and closed store under specific direction of store manager.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.

Operations Manager

Bed Bath & Beyond
04.2017 - 04.2023
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports.

Assistant Manager

Walmart
08.2014 - 12.2016
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Described use and operation of merchandise to customers. Resolved customer complaints by exchanging merchandise, and refunding money. Exceeded targeted sales goals by 50%.

Softlines Manager

Academy Sports & Outdoors
05.2002 - 08.2014
  • Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 6%.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers.
  • Created strategies to develop and expand existing customer sales, which resulted in a 25% increase in monthly sales. Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.

Softlines Manager

Dick's Sporting Goods
08.2013 - 05.2014
  • Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 25%.

Preventive Medicine Specialist E4

Army National Guard
02.1996 - 02.2002
  • Water testing and purifications
  • Inspections for mobile kitchens
  • Bug catchers
  • Inspected beauty and barber shops
  • Studied STD's
  • Cared for overall health and safety of all soldiers

Education

Associate of Applied Science - Process Technology

Sowela Community College
Lake Charles, LA
01.2014

Certificate - Secretarial

Delta Technical School
Lake Charles, LA
01.1998

High School Diploma - High school Curriculum

Lacassine High School
Lacassine, La
01.1993

Skills

  • Make schedules
  • Communicate to buyers
  • Price changes
  • Merchandising
  • Setting planograms
  • Transfers
  • Daily gun audit
  • Selling firearms
  • Time & attendance
  • Managing payroll
  • In-depth fashion knowledge
  • Approachable
  • Flexible
  • Dedicated team player
  • Basic clerical knowledge
  • Excellent time management
  • Analytical
  • Relationship selling
  • Barcode scanning
  • Reliable and dependable
  • Positive outlook
  • Cheerful and energetic
  • Team leadership
  • Resolution-oriented
  • Willingness to learn
  • Problem-solving
  • Attention to detail

Timeline

Apparel Team Lead/Key Holder

Dick Sporting Goods
04.2023 - Current

Operations Manager

Bed Bath & Beyond
04.2017 - 04.2023

Assistant Manager

Walmart
08.2014 - 12.2016

Softlines Manager

Dick's Sporting Goods
08.2013 - 05.2014

Softlines Manager

Academy Sports & Outdoors
05.2002 - 08.2014

Preventive Medicine Specialist E4

Army National Guard
02.1996 - 02.2002

Certificate - Secretarial

Delta Technical School

High School Diploma - High school Curriculum

Lacassine High School

Associate of Applied Science - Process Technology

Sowela Community College

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