Tricia Brewick

• Enhanced customer satisfaction through personalized service and product recommendations.
• Managed inventory control, ensuring product availability and accuracy in stock levels.
• Trained and mentored new team members on sales techniques and operational procedures.
• Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Collaborated with dentists to optimize workflows during procedures, enhancing efficiency.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Took dental images following strict patient protection rules, applying lead aprons.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.

• Assisted in patient management, ensuring comfort and understanding of procedures.
• Prepared dental instruments and materials for various treatments and examinations.
• Maintained accurate patient records, documenting treatment plans and follow-ups.
• Educated patients on oral hygiene practices and post-treatment care instructions.
• Trained new dental assistants on office protocols and patient interaction techniques.
• Implemented infection control protocols to maintain a sterile environment in the clinic.
• Developed strong relationships with patients, contributing to improved satisfaction and retention rates.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Answered Billing and Technical questions

Assisted customers with their phone plans

• Resolved customer inquiries through various channels, ensuring high satisfaction levels and prompt service.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Communicated effectively with drivers to ensure timely dispatch of vehicles.
• Monitored traffic patterns and adjusted routes for efficiency.
• Utilized dispatch software to track vehicle locations in real-time.
• Coordinated with clients to confirm service requests and address concerns.
• Responded promptly to urgent requests, demonstrating adaptability under pressure.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.