Tricia Buck
Oologah,OK
Summary
Knowledgeable Medical Support Assistant with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT codes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant
Claremore Indian Hospital
01.2020 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Streamlined patient check-in process with effective communication and organization skills.
- Use GUI and RPMS as well as EXCEL to maintain and record patient data and generate reports.
- Provided backup support to office staff by completing filing tasks, answering phones and scheduling walk-in appointments.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Actively contributed to process improvement initiatives within the practice, identifying areas for potential optimization or cost savings.
- Interviewed patients to verify and update clinical and demographic records.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage .
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Help properly train other clinics on the registration process, authorization process and referral process.
- Communicate with other clinicals are their schedules and referral as well as authorization status updates and changes.
- Reach out to outside clinics to help them with getting authorizations or referrals started and completed.
- Call and communicate with insurance companies to obtain prior authorizations in a timely matter as well as calling and checking status updated to pending cases.
- Work with PRC department to get a patient referral or send out updated or create a new chart and all proper documentation is provided.
- Reach out and communicate with our Utilization department on clinicals needed for for authorization purposes.
- Reach out to our coding department to request codes to obtain prior authorization.
- I check over all outside referral received for in house radiation procedures to assure all codes,clinicals and proper documentation is received.
Certified Nursing Assistant
Millennium Home Health
07.2019 - 01.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Educated patients and family members on best home care practices for healing and recovery.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
Laboratory Technician
Hillcrest Hospital
10.2018 - 12.2019
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Prepared and assured accuracy of standards and reagents needed for analyses.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Completed quality documents and input and saved quality data in appropriate locations.
- Assisted in the development of new laboratory methods, leading to increased testing capabilities.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Offered excellent customer service when interacting with clients or stakeholders regarding test results or related inquiries.
- Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.
- Provided expert guidance on troubleshooting equipment issues, minimizing downtime and disruptions.
- Stored, transported, and submitted urinalysis samples.
- Functioned as primary data generator to record and calculate data and sign assay sheets.
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Actively participated in professional development opportunities to stay current with industry trends and best practices.
- Collaborated with cross-functional teams to support research projects and meet project deadlines.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
- Monitored testing procedures to meet criteria and maintain quality control.
- Processed patient specimens according to priority and documented results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Prepared blood smears and determined levels of normalcy.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Researched new methods and techniques to improve laboratory procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings and project presentations.
- Coordinated and managed laboratory projects and experiments.
- Monitored and documented safety standards to verify compliance.
Education
Associate of Science - Medical Assisting
Community Care College
Tulsa, OK05.2010
Skills
- Medical coding familiarity
- Detail Oriented
- Medical record assessment
- HIPAA Compliance Knowledge
- Patient Communication
- Patient Scheduling
- Insurance Verification
- Patient Records familiarity
- Medical billing and coding familiarity
- Reliable team player
- HIPAA Compliance
- Compassionate
- Electronic Health Records
- Clinical Documentation
- Adaptable
- Electronic Medical Records
- Data Entry
- Medical Terminology
- Complex Problem-Solving
- Diagnostic Procedures
- Medical terminology knowledge
- Medical terminology
- EMR / EHR/GUI
- Emergency procedures understanding
Timeline
Medical Support Assistant
Claremore Indian Hospital
01.2020 - Current
Certified Nursing Assistant
Millennium Home Health
07.2019 - 01.2020
Laboratory Technician
Hillcrest Hospital
10.2018 - 12.2019
Associate of Science - Medical Assisting
Community Care College
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