Tricia Calvey
Menomonee Falls,WI
Summary
Dynamic healthcare professional with over 30 years of experience, adept at streamlining admissions processes and enhancing patient care coordination at several nationally recognized skilled healthcare providers. Known for exceptional organizational skills and effective communication, I consistently improved conversion rates and ensured compliance with regulations, fostering strong relationships with patients and providers alike.
Overview
31
31
years of professional experience
Work History
Referral Specialist
Ascension Living
04.2023 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Coordinated multidisciplinary teams during complex cases by sharing relevant patient information among providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Admissions Director
Ascension Living
12.2016 - 04.2023
- Boosted conversion rates by consistently following up with prospective residents through phone calls, emails, and personalized communications.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Assisted in patient admission process based on federal and state laws.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Admission Coordinator
Seven Oaks
09.2000 - 12.2016
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming and outgoing patients.
- Enhanced effectiveness of admissions marketing materials by collaborating with marketing department on targeted messaging.
Admission Coordinator
Beverly Healthcare-Bradley
10.1995 - 09.2000
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Compiled and analyzed data to track admissions trends and make recommendations for improvement.
- Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
Admissions Coordinator
Beverly Healthcare-Fort Atkinson
12.1993 - 10.1995
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Streamlined application review procedures to ensure timely and fair admissions decisions.
Education
Bachelor Of Social Work - Social Work
University of Wisconsin Whitewater
Whitewater, WI12.1993
Bachelor Of English - English
University of Wisconsin At Whitewater
Whitewater, WI12.1993
Skills
- Highly organized with attention to detail
- Deep understanding of healthcare practices and trends
- Effective communicator in healthcare settings
- Goal-focused task execution
Timeline
Referral Specialist
Ascension Living
04.2023 - Current
Admissions Director
Ascension Living
12.2016 - 04.2023
Admission Coordinator
Seven Oaks
09.2000 - 12.2016
Admission Coordinator
Beverly Healthcare-Bradley
10.1995 - 09.2000
Admissions Coordinator
Beverly Healthcare-Fort Atkinson
12.1993 - 10.1995
Bachelor Of Social Work - Social Work
University of Wisconsin Whitewater
Bachelor Of English - English
University of Wisconsin At Whitewater
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