Tricia Cantu
Sales/ Customer Service Management
Los Angeles,CA
Summary
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
21
21
years of professional experience
Work History
Training and Development Manager
World Travel Holdings
08.2021 - Current
- Help to create , plan and run training program for the Cruise Department during our hiring and training season .
- Present several different training sessions weekly to large groups of over 60 new hires and also smaller groups of 10-15 .
- Quality Control of new hire inbound calls including but not limited to monitoring interactions , providing feedback and guidance to ensure for customers best experience .
- Maintain relationships with cruiseline management and work as a liason to negotiate best pricing and promotions for our clients.
- Assisted in developing training materials to support employee onboarding processes.
- Coordinated logistics for training sessions, ensuring resources were prepared and accessible.
Sales Manager
Lincoln Jacob Construction
03.2018 - 08.2021
- Developed and implemented sales strategies to increase market share and drive revenue growth.
- Trained and mentored sales team to enhance performance and achieve targets effectively.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Established key relationships with clients, ensuring high levels of customer satisfaction and retention.
- Analyzed customer requirements to generate customized quotes, ensuring accurate information and timely delivery.
- Closed high-value sales deals through effective negotiation and relationship-building techniques.
Sales Manager
Clear Choice
10.2009 - 06.2017
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Developed educational materials for patients, promoting understanding of treatment options and procedures.
- Streamlined appointment scheduling processes, enhancing operational efficiency and reducing wait times.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Boosted sales revenue by cultivating strong patient relationships and implementing effective sales strategies.
Travel Manager
Vacations To Go
01.2005 - 01.2009
- Managed vendor relationships to negotiate favorable contracts and improve service delivery for corporate travel needs.
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Oversaw the preparation of detailed itineraries, ensuring alignment with client preferences and budgetary constraints.
- Mentored junior staff in travel logistics and technology systems, fostering a collaborative team environment.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Cultivated relationships with cruise lines to enhance service offerings and client satisfaction.
- Exceeded personal sales targets consistently by effectively matching clients with suitable cruise options.
Education
BBA - Business Administration
University of Houston
Houston, TXSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- New business development
- Consultative sales
- Promotional sales events
Timeline
Training and Development Manager
World Travel Holdings
08.2021 - Current
Sales Manager
Lincoln Jacob Construction
03.2018 - 08.2021
Sales Manager
Clear Choice
10.2009 - 06.2017
Travel Manager
Vacations To Go
01.2005 - 01.2009
BBA - Business Administration
University of Houston
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