Tricia Carlton
Elko
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Spring Creek Self Storage
2016.07 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist
Dr. Guisti, Optometry
2014.04 - 2016.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH12.2022
Skills
- Data Entry
- Bookkeeping
- Team Supervision
- Office Management
- Billing
- Administrative Support
- Customer Service
- Information Protection
- Mail Handling
- Organizational Skills
- Account Reconciliation
- Conflict Resolution
Timeline
Office Manager
Spring Creek Self Storage
2016.07 - Current
Receptionist
Dr. Guisti, Optometry
2014.04 - 2016.06
Bachelor of Science - Psychology
Southern New Hampshire University
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