Work History
Education
Skills
Certification
Additional Information
References
Timeline
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Tricia Casey

Long Beach

Work History

Assistant Property Manager

Sovereign Partners
New York
06.2024 - 02.2025
  • Managed daily tenant communications and addressed concerns.
  • Enhanced tenant relationships through proactive communication.
  • Facilitated seamless transition of accounting and operational procedures during ownership change.
  • Oversaw transition processes and communicated procedural updates to maintain work consistency.
  • Worked closely with team members to address and resolve tenant concerns swiftly.
  • Managed invoicing mechanisms for building-related vendors, addressing both regular and project-specific demands.
  • Conducted daily walk-throughs in building to ensure absence of issues.
  • Entered engineer payroll timesheets ensuring accuracy of time entries.
  • Conducted meetings with construction contractors and building owners.
  • Coordinated move-ins and move-outs to ensure smooth transitions.
  • Activated tenant access cards and managed entry permissions.
  • Executed work orders, sundry tracking, and conference room reservations using Prism building maintenance software.
  • Prepared monthly rent statements and updated tenant charges promptly.

Assistant Property Manager

Cushman & Wakefield Inc.
New York
01.2021 - 06.2024
  • Day to day tenant contact
  • Yardi for rent statements, setting up vendors with Yardi and ServiceEdge, tenant aged receivables, run A/R reports, updated Letter of Credit information, sending reconciliation report, run and use payee ledger for vendor information
  • Contact tenants for late rent payments
  • Use C-Cure for security access card activation, running tenant and user reports, adding mobile credentials using C-Cure and HID
  • Utilize Prism workorder building maintenance system, which includes sending and updating tenants' information, responding to workorders, Accounting Batches for rent bill workorder charges for rent statements, setting up tenants and employees with Prism and going over instructions with tenants and employees on procedures
  • Inputted invoices into Nexus to ensure invoices can be processed for payment
  • Heavily involved with Tenants with all aspects of the building issues, move-ins, move-outs, construction, tenant notices
  • Involved with construction projects, attending meetings with staff and construction project team
  • Making sure that all COis are compliant for construction, tenants, vendor deliveries before any work is done
  • Reserve freight, ensuring proper personnel are on hand, working with project team, vendors, engineers, security, janitorial staff to make sure construction, move-ins, deliveries between vendors and runs smoothly
  • Deal with building personnel and tenant personnel daily to make sure all work is done as smoothly as possible
  • Input leases, incident reports into Great Room {Sharepoint); update and input new leases in Prophia
  • Assist Property Manager with aspects of the building to make sure the building runs smoothly
  • Deal with client/owner regarding building operations

Property Administrator

Cushman & Wakefield, Inc
New York
04.2019 - 01.2021
  • Ownership changed Management Companies and retained staff
  • Utilized Nexus for invoicing
  • Utilized Yardi - payee ledger, setting up and updating vendor information, tenant billing information, sent rent invoices to tenants through Yardi
  • Utilized epeople (PeopleSoft) for payroll, inputting time for engineers
  • Maintained and utilized electronic handbook, which is a tenant email portal
  • Organized tenant events such as Ice Cream Social, Cookie Tuesday, Pop Up Mothers Day and Valentine's Day, Super Bowl Social - raffles and snacks for tenants

Tenant Services Coordinator

Jones Lang Lasalle
New York
01.2013 - 01.2019
  • Liaison between tenants, building management, engineers, cleaning staff, security, and vendors
  • First point of contact for tenant requests and issues
  • Maintained good working relationships with tenants and vendors
  • Contacted tenants to make sure that there are no issues or ensure that the issues were rectified in a timely manner
  • Direct service requests to the appropriate parties, such as Engineers, Cleaning, and Security
  • Obtained Certificate of Insurances for both tenants and vendors, making sure the Certificate of Insurances are up-to-date and in compliance with ownership's requirements
  • Set-up new vendors through Yardi and Cushman & Wakefield's vendor site and pertained appropriate documents, such as W-9s, Certificate of Insurances, Responsible Contractor forms, are sent to appropriate individuals for approval
  • Obtained and input into Great Room all Leases, Amendments, Lease Commencement Letters, Certificate of Insurances, OFAC, Vendor Contracts, and Vendor Certificate of Insurances
  • Used Building Engines for building requests, such as too hot, too cold, access cards, cleaning, and maintenance requests
  • Made sure that all leasing documentation are in tenant files, all contracts, Certificate of Insurances, OFAC, W-9's, and pertinent information are in vendor files
  • Ensuring Responsible Contract Verification for vendors are filed and inputted into Great Room
  • Monthly rent billing - inputted above standards, electric costs and other chargeable costs into Yardi, distribution of rent bills to tenants by mail and email
  • Coded invoices and sent to Accounting, checked for accuracy invoice information
  • Set up new vendors, distribution of checks for payment, sending information for emergency check requests
  • Order all office supplies, responsible for maintaining office equipment, such as, copier, scanner, Pitney Bowes
  • Obtained best prices for office supplies
  • Administrative duties which included answering phones, sending letters for vendor bids, correspondence to Tenants, which include Holiday Memos, Fire Drills, EAP Drills, work being done, and general correspondence in response to Tenant requests
  • Ensuring that all Tenant and Vendor contact information is up-to-date and accurate
  • Work with General Manager and Assistant General Manager with their requirements
  • Kept and Tracked Management and Engineer Payroll Records and input Engineer bi-weekly payroll into PeopleSoft
  • Sent Monthly Excel reports to Corporate Accounting
  • Notarized documents for both tenants, building personnel, corporate personnel
  • Handled tenant move-ins, setting up new Tenants with card access, Tenant Handbook, keys, freight reservation for construction, deliveries, assist with building policies and procedures
  • Drafted contracts for processing
  • Handled tenant move-in/outs, scheduled freight and ensured that Certificate of Insurances are accurate
  • Worked with both corporate and ownership with their policies including information required using their individual requirements on a daily basis

Administrative Assistant

JRT Realty Group, Inc.
New York
01.2003 - 01.2013
  • Company Overview: A Strategic Alliance with Cushman & Wakefield
  • Ownership changed management companies but was still in the same building
  • Ownership kept most of management personnel
  • Had similar responsibilities as current position but responsibilities increased with current position due to work and cutting of personnel
  • A Strategic Alliance with Cushman & Wakefield

Administrative Assistant

Insignia
New York
01.1999 - 01.2003
  • Ownership changed management companies, same personnel at building
  • Responsible for typing all leasing documents
  • Helped maintain conference room billings for tenants

Administrative Assistant

Jaymont Properties
New York
01.1998 - 01.1999
  • Landlord sold the building and kept most of the management staff
  • Answered phones, contact with tenants, conference room billing, ordered supplies, and maintained files, typed all leasing documents

Education

Bachelor of Arts - Business Administration

College of Mount St. Vincent
Riverdale, NY
05-1997

Skills

  • Microsoft Excel
  • Property Management
  • Communications
  • Yardi
  • Microsoft Office
  • Powerpoint

Certification

Notary Public, 03/01/27

Additional Information

Added C-Cure, HID input

References

References available upon request.

Timeline

Assistant Property Manager

Sovereign Partners
06.2024 - 02.2025

Assistant Property Manager

Cushman & Wakefield Inc.
01.2021 - 06.2024

Property Administrator

Cushman & Wakefield, Inc
04.2019 - 01.2021

Tenant Services Coordinator

Jones Lang Lasalle
01.2013 - 01.2019

Administrative Assistant

JRT Realty Group, Inc.
01.2003 - 01.2013

Administrative Assistant

Insignia
01.1999 - 01.2003

Administrative Assistant

Jaymont Properties
01.1998 - 01.1999

Bachelor of Arts - Business Administration

College of Mount St. Vincent

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Tricia Casey