Tricia Casper
St. Charles,Missouri
Summary
Forward-thinking Leader with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving abilities paired with in-depth knowledge of policies and procedures. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
13
13
years of professional experience
Work History
Sr. Manager, RCM Implementation
Therapy Brands Inc
Birmingham, AL
09.2022 - 04.2023
- Managed a team of 4 implementation Project Managers, providing coaching and support to ensure the team achieved their objectives
- Identified and tracked metrics and success criteria to create transparency and visibility to program success and opportunities for improvement
- Provided regular project updates to stakeholder groups, and executive leadership
- Streamlined sales to implementation onboarding resulting in a 98% decrease in project backlog
- Analyzed the root cause of implementation project timeline delays; created and implemented SOPs kick-off presentation, project plan templates, and client facing tools, resulting in a 20% reduction in project timelines and increased customer satisfaction.
Project Manager, Professional Services
CareCloud Inc.
Miami, FL
01.2021 - 09.2022
- Performed comprehensive analysis on customer's complex business processes, recommending software solutions to optimize financial and clinical operations
- Collaborated with clients to tailor solutions to meet unique workflow requirements
- Increasing customer satisfaction by 20%
- Partnered with third party system vendors and internal cross functional teams to drive key milestones; EDI enrollments, legacy system data transfers and third party software integrations, to meet project timelines and provide stellar customer service
- Managed multiple projects and priorities effectively by employing strong analytical and problem-solving skills to manage shifting priorities, demands, and timelines.
Product Manager
Accela
San Ramon, CA
08.2018 - 12.2020
- Conducted market research and competitive analysis to identify customer needs and product opportunities leading to the on time launch of 2 products
- Created product demos and presentations to showcase product features to internal and external stakeholders
- Developed and implemented customer implementation manual
- Participated in user conferences as break out session speaker at onsite and virtual user conferences.
RCM Operations Manager
AdvancedMD
South Jordan, UT
12.2015 - 07.2018
- Executed the reorganization of RCM Services through strategy, planning, and implementation
- Lead consolidation of operations to include on-boarding of off-shore BPO partners
- Managed BPO operations to ensure that all outsourced processes meet quality and efficiency standards
- Maintained BPO relationship
- Conducted internal operation audits and workflow reviews that resulted in process improvement and standardization
- Maintained product configuration updates to support RCM best practice
- Developed and delivered SOP documentation and training to support change.
Manager, Implementation Services
AdvancedMD
South Jordan, UT
08.2013 - 12.2015
- Managed a team of 21 implementation consultants within the premier EHR partner and billing services client channels
- Committed to associate engagement, service excellence, and improving productivity
- Collaborated with the leadership team in development and adoption of new implementation methodology
- Led daily SCRUM process for my assigned services team
- Worked with our Premier EHR Partners to clearly identify and continuously manage joint implementation project scope requirements, dependencies and client deliverables
- Utilized effective strategies for managing client escalations improving client retention and NPS results.
Implementation Account Manager
AdvancedMD
South Jordan, UT
08.2011 - 12.2013
- Delivered small, mid-size and enterprise level PM/EHR software implementation
- Knowledgeable resource
- Effective cross-departmental collaboration on assigned projects
- Mentored new team members by applying product and industry knowledge to assist with providing great client experience
- Customer focused, providing effective communication, anticipating needs, and timely problem resolution.
Professional Trainer
AdvancedMD
South Jordan, UT
09.2010 - 07.2011
- Responsible for PM and EHR product training for implementing clients
- Successfully achieved product certification both PM and EHR within the first 90 days of employment
- Consistently achieved and often exceeded 90 day client implementation goals along with documentation standards.
Education
Bachelor of Arts - Healthcare Management
Lindenwood University
Skills
- Documentation and Reporting
- Organizational Improvement
- Cross-Functional Team Leadership
- Project Management
- Productivity Improvement
- Systems Implementation
- Root Cause Analysis
- Data Analysis
Timeline
Sr. Manager, RCM Implementation
Therapy Brands Inc
09.2022 - 04.2023
Project Manager, Professional Services
CareCloud Inc.
01.2021 - 09.2022
Product Manager
Accela
08.2018 - 12.2020
RCM Operations Manager
AdvancedMD
12.2015 - 07.2018
Manager, Implementation Services
AdvancedMD
08.2013 - 12.2015
Implementation Account Manager
AdvancedMD
08.2011 - 12.2013
Professional Trainer
AdvancedMD
09.2010 - 07.2011
Bachelor of Arts - Healthcare Management
Lindenwood University
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