Tricia Chapman
Phoenix,AZ
Summary
Adept at enhancing kitchen operations and maintaining top-notch sanitation standards, I spearheaded initiatives at Chick-Fil-A Restaurant that significantly boosted team efficiency and ensured 100% compliance with health regulations. My expertise in waste reduction and problem-solving, coupled with a commitment to exceptional customer service, underscores my ability to elevate dining experiences.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Kitchen Manager
Chick-Fil-A Restaurant
09.2016 - Current
- Streamlined communication channels between FOH and BOH teams to improve overall restaurant efficiency.
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
- Implemented sanitation protocols to maintain a clean and safe working environment, passing all health inspections with ease.
- Ensured compliance with all relevant food safety regulations through regular audits of kitchen practices.
School Dining Manager
Eliza Chappell Elementary School
09.1998 - 07.2016
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Completed purchases using Point of Sale systems
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Shopped for and ordered food and kitchen supplies and equipment
- Ensured food was stored and cooked at correct temperature.
Manager
Burger King
07.1992 - 08.1997
- Food Preparation
- Carefully Maintained Sanitation
- Exceptional Customer Service
- Management Team.
Lead Associate
Carson Pirie Scott
10.1993 - 01.1996
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Greeted customers and provided excellent customer service
- Created attractive displays to promote items
- Processed customer returns
- Assisted on sales floor as needed to maintain service standards.
Education
Certificate - Hotel Restaurant Management
Stratford Career Institute
01.1998
Skills
- Sanitation Standards
- Kitchen Operations
- Health and Safety Regulations
- Food presentation
- Food Safety Compliance
- Waste Reduction
- Problem-Solving
Certification
- Certificate Of Achievement For The Gold & Silver Level Of The Quality/Compliance Audit Inspection.
- Department Of Public Health Foodservice Manager Certified.
- Principal Award For Outstanding Leadership
Timeline
Senior Kitchen Manager
Chick-Fil-A Restaurant
09.2016 - Current
School Dining Manager
Eliza Chappell Elementary School
09.1998 - 07.2016
Lead Associate
Carson Pirie Scott
10.1993 - 01.1996
Manager
Burger King
07.1992 - 08.1997
Certificate - Hotel Restaurant Management
Stratford Career Institute
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