Summary
Overview
Work History
Education
Skills
Timeline
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Tricia Charles-Harris

Tricia Charles-Harris

Lithonia,GA

Summary

Seeking a challenging and interesting position where I will have an opportunity to make a positive contribution to the company and the people I work for.

Overview

10
10
years of professional experience

Work History

SOC Specialist/Supervisor/EDS

Blackstone Consulting Healthcare Security
07.2020 - Current
  • Assisted management with special projects to complete all tasks by deadlines.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Fraud Analyst, Investigator/Supervisor

Six Flags Over GA
01.2017 - 06.2020
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
  • Documented all relevant information by filling out forms and completing case reports.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity

Assistant Asset Protection Manager/Trainer

Macys Department Store
09.2013 - 10.2017
  • Completed incident reports and activity logs for accurate, current records.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Observed video surveillance systems for prompt emergency response.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
05.1993

Skills

  • 18 years of experience as Loss Prevention Investigative professional with excellent analytical, problem solving, and investigative skills and security
  • Strong knowledge of investigative techniques, report writing, state statutes of laws, and rules of evidence
  • Knowledge of current investigative techniques, applications such as DVR, CCTV-technology, burglar and fire alarm systems, access control as well as keying and coring and alarm monitoring

Timeline

SOC Specialist/Supervisor/EDS

Blackstone Consulting Healthcare Security
07.2020 - Current

Fraud Analyst, Investigator/Supervisor

Six Flags Over GA
01.2017 - 06.2020

Assistant Asset Protection Manager/Trainer

Macys Department Store
09.2013 - 10.2017

High School Diploma -

Mount Vernon High School

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Tricia Charles-Harris