Tricia Coleman
Oklahoma City,OK
Summary
Seasoned Director, knowledgeable about business operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Results-oriented Director bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
17
17
years of professional experience
Work History
Director of Operations
Confidential
01.2020 - Current
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
Practice Manager of Operation-Multi locations
Heartland Dental
Oklahoma
01.2019 - 01.2020
- Ensure adequate internal controls are in place
- Recruit, develop and maintain a competent and productive team; responsible for staff development and related goal setting/performance standard with the Revenue Cycles managers and staff
- Manage profit and loss according to the P&L (multiple locations and have achieved a profit status within the first month of working with these offices)
- Oversee all of the logistical aspects of each office
- Develop and strengthen the Revenue Cycles relationship with senior management in health plan/clinic to improve the level and quality of joint decisions being made that have financial, legal and regulatory implications to the Revenue Cycle organization.
Practice Manager of Operations
Interdent
Edmond/Ardmore Oklahoma
01.2017 - 01.2019
- Oversee all of the logistical aspects of each office
- Develop and strengthen the Revenue Cycles relationship with senior management in health plan/clinic to improve the level and quality of joint decisions being made that have financial, legal and regulatory implications to the Revenue Cycle organization
- Enhanced business outreach and re-engagement of lost customers in coordination with the Marketing department
- Facilitator of multiple company training classes to instill a strong office culture built on integrity and participative management.
Regional Manager
My Dentist
Edmond/Ardmore Oklahoma
01.2011 - 01.2017
- Reviewed sales report and monitored individual performances accordingly, ensuring individual targets are met
- Ensure department operates within budget
- Reviewed previous sales figures to establish and fix future sales target and initiatives
- Trained office managers on techniques to increase sales and output
- Assisted/motivated staff dealing with difficulties and problems
- Assisted in recruitment process of professionals for managing regional offices
- Developed new business market
- Community outreach.
Company Trainer
My Dentist
01.2008 - 01.2011
- Developed and updated several business systems for 28 offices
- Trained a team of trainers for field support
- Trained off shore staff from India to adhere to customer service policy and procedures
- Trained new Central Billing Office Manager
- Developed training modules for company employees in each position
- Facilitated several training classes in each department.
Central Billing Office Manager
My Dentist
01.2007 - 01.2010
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
- Increased Sales by huge substantial amount by implementing training and creating several needed SOP’S
- Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
- Completed operational requirements by scheduling and assigning employees to adhere to the business needs; following up on work results
- Key reporting by reviewing and analyzing special reports; summarizing information; identifying trends
- Reduced processing time for insurance claims by developing audit and process SOP.
Education
Master of Science - Human Resources Development
Northcentral University
San Diego, CA05.2023
Skills
- Office Management
- Team Building & Supervision
- KPI Tracking
- Administrative Management
- Department Oversight
- Customer Retention
- Inventory Management
- Revenue Generation
- Schedule Management
- Employee Development
- Performance Improvement
- Contract Administration
- Customer Service Management
- Data Management
- Program Administration
- Data Analysis
- Business Forecasting
- Financial Oversight
- Financial Planning
- Profit and Loss Accountability
- Supplier Monitoring
- Team Leadership
- P&L Management
- Logistics
- Sales Strategies
- Financial Administration
- Business Marketing
- Change Management
- Human Resources
- Operations Management
- Performance Evaluations
- Multimillion-Dollar P&L Management
- Performance Improvements
- Revenue Forecasting
- Desktops, Laptops, and Mobile Devices
- Staff Development
- Employee Scheduling
- Needs Assessment
- Decision-Making
- Organizational Structuring
- Policy Development and Enforcement
- Price Structuring
- Recruitment
- Systems Implementation
- Hiring and Onboarding
- Training Management
- Cost Reduction
- Delegating Work
- Employee Motivation
- Business Leadership
- Sound Judgment
- Records Organization and Management
- Goal Setting
- Sales Promotion
- Company Trainer
- Customer Service Skills
- Report & Document Preparation
- Spreadsheet & Database Creation
- Accounts Payable/Receivable
- Payroll Time Management
Timeline
Director of Operations
Confidential
01.2020 - Current
Practice Manager of Operation-Multi locations
Heartland Dental
01.2019 - 01.2020
Practice Manager of Operations
Interdent
01.2017 - 01.2019
Regional Manager
My Dentist
01.2011 - 01.2017
Company Trainer
My Dentist
01.2008 - 01.2011
Central Billing Office Manager
My Dentist
01.2007 - 01.2010
Master of Science - Human Resources Development
Northcentral University
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