Tricia Cooper John
Carlsbad
Summary
Attentive Human Resources Clerk with 5 years of clerical experience in fast-paced environment and practical working knowledge of human resources activities. Demonstrates strong interpersonal and excellent verbal and written communication skills to confidently interface with public and deal effectively with questions or concerns. Establishes and maintains productive working relationships with co-workers and officials while preserving high level of confidentiality required in HR environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bank Teller/Bookkeeping Administrative Assistant
CNB Bank
02.2024 - 07.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
Human Resources Clerk
South West Regional Health Authority
08.2017 - 07.2021
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
Customer Service Representative
DIRECTV
09.2008 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Medical Transcriptionist
Decipher Systems Limited
06.2003 - 10.2006
- Recorded information using word processing, dictation and transcription software and equipment.
- Translated medical jargon into correct terminology.
- Accurately documented medical dictation to record patient care records.
- Maintained security and privacy of records to protect patients and providers.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Transcribed and edited physician reports from dictation using [Software].
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Maintained 100% accuracy rate for spelling and content.
Education
Medical Transcription
Institute of Technology
High School Diploma -
Barrackpore Secondary School
06.1994
Skills
- Word Processing
- Active Listening
- Employee Confidentiality
- Team Player
- Greeting Visitors
- Customer Satisfaction
- Information Indexing
- Effective Planning
- Patience and Empathy
- Customer relationship development
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
- Data Entry Efficiency
- Friendly
Certification
- Radio Broadcasting certification
- Prevention & Management of Aggression & Violence Training workshop
- Employee Reward and Recognition certificate for outstanding performance
Timeline
Bank Teller/Bookkeeping Administrative Assistant
CNB Bank
02.2024 - 07.2024
Human Resources Clerk
South West Regional Health Authority
08.2017 - 07.2021
Customer Service Representative
DIRECTV
09.2008 - 04.2011
Medical Transcriptionist
Decipher Systems Limited
06.2003 - 10.2006
Medical Transcription
Institute of Technology
High School Diploma -
Barrackpore Secondary School
- Radio Broadcasting certification
- Prevention & Management of Aggression & Violence Training workshop
- Employee Reward and Recognition certificate for outstanding performance
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