Summary
Overview
Work History
Education
Skills
Certification
Reading,decorating,cooking
Timeline
Generic

Tricia Cooper John

Carlsbad

Summary

Detail-oriented Human Resources Clerk with over 5 years of experience in dynamic, fast-paced environments, providing a solid foundation in human resources operations. Recognized for exceptional interpersonal skills and strong verbal and written communication abilities, effectively addressing inquiries and resolving concerns with confidence. Proven ability to cultivate and maintain productive relationships with colleagues and officials while upholding stringent confidentiality standards essential in the HR field. Committed to enhancing organizational efficiency through dedicated support and proactive problem-solving.

Overview

22
22
years of professional experience
1
1
Certification

Work History

SNR OPERATIONS ANS SALES COORDINATOR/Dispatcher

Herc Rentals
09.2024 - Current
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Account Manager

CNB Bank
02.2024 - 07.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Human Resources Clerk

South West Regional Health Authority
08.2017 - 07.2021
  • Answered and redirected incoming phone calls for office.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.

Medical Transcriptionist

Decipher Systems Limited
06.2003 - 10.2006
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Translated medical jargon into correct terminology.
  • Accurately documented medical dictation to record patient care records.
  • Maintained security and privacy of records to protect patients and providers.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Transcribed and edited physician reports from dictation using [Software].
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Maintained 100% accuracy rate for spelling and content.

Education

Medical Transcription

Institute of Technology

High School Diploma -

Barrackpore Secondary School
06.1994

Skills

  • Word Processing
  • Active Listening
  • Employee Confidentiality
  • Team Player
  • Greeting Visitors
  • Customer Satisfaction
  • Information Indexing
  • Effective Planning
  • Goal-oriented mindset
  • Recordkeeping
  • Contract preparation
  • Scheduling
  • Account management

Certification

  • Radio Broadcasting certification


  • Prevention & Management of Aggression & Violence Training workshop


  • Employee Reward and Recognition certificate for outstanding performance

Reading,decorating,cooking

I enjoy reading books that allows me to become a better individual.  Books that also grant me better insights on how to effectively deal with people and life in every regard on a daily basis.  I love decorating my home mainly. I seemed to have developed a passion for this over the years. Again, this hobby of cooking is mostly for my family and by request from some friends.  I enjoy trying new things and also satisfying my family with a great meals and goodies.

Timeline

SNR OPERATIONS ANS SALES COORDINATOR/Dispatcher

Herc Rentals
09.2024 - Current

Account Manager

CNB Bank
02.2024 - 07.2024

Human Resources Clerk

South West Regional Health Authority
08.2017 - 07.2021

Medical Transcriptionist

Decipher Systems Limited
06.2003 - 10.2006

High School Diploma -

Barrackpore Secondary School

Medical Transcription

Institute of Technology

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