Tricia Daly
Prairie Village,KS
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Dry Goods - a subsidiary of Von Maur
Leawood , KS
2020.11 - 2024.11
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Department Manager
Von Maur
Overland Park , KS
2017.08 - 2020.11
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
- Monitored daily sales figures to track trends in customer buying behavior.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Visual Merchandising Team Lead
Kenra Scott
Kansas City , MO
2015.11 - 2017.07
- Collaborated with marketing department on promotional campaigns to ensure effective execution of in-store visuals.
- Organized and maintained store displays, ensuring products were attractively presented.
- Developed and implemented creative visual merchandising strategies to drive sales and increase customer engagement.
- Communicated regularly with regional teams via phone calls and emails regarding upcoming projects or events.
- Evaluated existing layouts regularly and proposed improvements based on customer feedback.
Education
Bachelor of Science - Fashion Merchandising
Texas Tech University
Lubbock, TX2012-08
Associate of Arts - Fashion Merchandising
Johnson County Community College
Overland Park, KS2009-08
Skills
- Shift Scheduling
- Customer Service Management
- Store operations oversight
- Store Merchandising
- Sales professional
- Retail Merchandise Quality Standards
Timeline
Store Manager
Dry Goods - a subsidiary of Von Maur
2020.11 - 2024.11
Department Manager
Von Maur
2017.08 - 2020.11
Visual Merchandising Team Lead
Kenra Scott
2015.11 - 2017.07
Bachelor of Science - Fashion Merchandising
Texas Tech University
Associate of Arts - Fashion Merchandising
Johnson County Community College
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