Tricia Diamond
Overland Park,KS
Summary
Proactive and goal oriented professional with extensive experience in conducting interviews, reference checks, and managing high-volume requisitions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Recruiter
Quality Carriers
03.2021 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Operated and maintained applicant tracking and candidate management systems.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
- Developed diversity hiring initiatives, resulting in more inclusive workplace culture.
- Increased candidate satisfaction with personalized communication throughout recruitment cycle.
- Leveraged social media platforms for employer branding, attracting wider pool of applicants.
- Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
- Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
- Fostered positive candidate experience, leading to increased referral rates.
- Streamlined interview process for efficiency, reducing time-to-hire significantly.
- Implemented candidate tracking system, improving organization and follow-up with potential hires.
- Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Conducted market research to ensure competitive salary offers, attracting high-caliber candidates.
- Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
- Collaborated with managers to identify and address employee relations issues.
Operations Manager
US Bank
09.2010 - 02.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate of Arts -
Johnson County Community College
Overland Park, KS01-2026
Skills
- Recruitment strategy development
- Confidentiality handling
- Reliability
- Multitasking Abilities
- Professionalism
- Diversity and Inclusion
Confidentiality handling
- Candidate and client relations
- Candidate vetting
- Networking
- Excel spreadsheets
- Data-driven decision-making
- Contracting
- Interviewing techniques
Certification
- National Society For Legal Technology
Timeline
Recruiter
Quality Carriers
03.2021 - Current
Operations Manager
US Bank
09.2010 - 02.2021
Associate of Arts -
Johnson County Community College
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