Tricia D. Khan
Summary
Diligent Systems and Product manager with solid background in large-enterprise Content Management Systems (CMS). Proven ability to collaborate effectively with cross-functional teams and achieve significant results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Web Project and Quality Manager
New York University
01.2018 - Current
- Developed a standardized process for enterprise CMS code releases, ensuring timely delivery of development deliverables, clear cross-team communication plans, and adherence to change management protocols.
- Continuously improved the enterprise CMS system and central website by eliciting requirements and defining needs for front-end soft end software changes in multiple entity environments.
- Developed and documented Quality Assurance plans and test scripts for standard operations as well as major special CMS projects.
- Monitor and analyze regular accessibility compliance scans for the central website and implemented targeted strategies for remediation to take the team from having a backlog of issues to a 99.9% compliance score.
- Work with resources and clients to ensure timely and successful delivery of website refreshes and launches.
Web Projects Manager
New York University
04.2013 - 01.2018
- Intake and manage resources for projects including website re-launches, content strategy, design, user experience, feature development and bug fixes, web forms, vanities and redirects, and interactions with back-end databases and payment systems
- Wrote and reviewed Standard Operation Procedures (SOPs), process documents and user documentation for service delivery
- Translated client business needs into appropriate deliverables for development, quality assurance and support teams
Assistant Project Manager
City of New York
01.2012 - 01.2013
- Ensured that processes adhere to established public sector methodologies and standards, including those of the Project Management Organization and Information Technology Services
- Prepared and presented project and portfolio reports and ensured that any system changes were vetted and approved appropriately
Content Project Manager
City of New York
01.2010 - 01.2012
- Guaranteed the availability and accuracy of content in 311's Customer Relationship Management (CRM) tool
- Ensured content and data integrity for mission-critical releases (including the launch of 311's public website and mobile app) by preparing and migrating very large content sets and structuring and performing QA
Education
Master of Arts - American Studies
Graduate Center, CUNY
New York, NYBachelor of Arts - History
New York University
New York, NYSkills
- SOP design and implementation
- Cross-team collaboration
- Code release management
- IT Change Management
Certification
- ITIL (v3): Foundations, Service Strategy
- SANS Security Foundations
- User and System Requirements
Timeline
Web Project and Quality Manager
New York University
01.2018 - Current
Web Projects Manager
New York University
04.2013 - 01.2018
Assistant Project Manager
City of New York
01.2012 - 01.2013
Content Project Manager
City of New York
01.2010 - 01.2012
Master of Arts - American Studies
Graduate Center, CUNY
Bachelor of Arts - History
New York University
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